[BUG] Paid Claude Pro subscription + extra usage credits, bot says account shows Free plan — tickets unanswered 2+ weeks

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

I am a paying Claude Pro subscriber with a valid, active subscription and additional prepaid extra usage credits. My account is being treated as a free-tier account despite clear payment proof.
Details:
Claude Pro Subscription, $20.00/month, active — next payment shown as Aug 14, 2026
Extra usage purchased separately: Receipt #2349-0140-1123, Invoice #WDW3MA8U-0001, $20.77 paid July 13, 2026
Subscription renewal: Order #GPA.3378-8738-1821-52918..0, placed July 14, 2026
Account billing email: crowngems1@[redacted for public post]
What's happening: Despite this, my account is capped at roughly 45 minutes of usage per session as if I were a free user, and the extra usage credit I paid for is not being applied.
Support history: I have submitted approximately 10 messages/tickets through the in-app support (Fin). One ticket has been open for over 2 weeks with no human response. I've re-sent receipts and invoice numbers multiple times.
Request: Please have someone manually verify this account's billing entitlement and restore full Pro access plus the extra usage credit I paid for.

What Should Happen?

My account should show Claude Pro plan status (active through Aug 14, 2026) with full Pro usage limits, and the extra usage credit I purchased (Receipt #2349-0140-1123) should be applied to my account. Support tickets should receive a human response, not be left unanswered for 2+ weeks.

Error Messages/Logs

Steps to Reproduce

Subscribed to Claude Pro on Google Play (crowngems1@gmail.com

<img width="1080" height="2340" alt="Image" src="https://github.com/user-attachments/assets/8613e771-03bb-4a87-8695-ccfc17d641d7" />

<img width="1080" height="2340" alt="Image" src="https://github.com/user-attachments/assets/ec319eda-cd7d-4d6a-a3c6-0aa268b19b31" />

<img width="1080" height="2340" alt="Image" src="https://github.com/user-attachments/assets/bfc3d4ec-649e-4d53-ac9a-a0b9d7146c8c" />

<img width="1080" height="2340" alt="Image" src="https://github.com/user-attachments/assets/b504bcb2-80d7-4444-9f18-6a6bdd65fd54" />

<img width="1080" height="2340" alt="Image" src="https://github.com/user-attachments/assets/a54a5c40-8d30-411b-9cb7-632879e1b3af" />

)
Purchased additional extra usage credit — Receipt #2349-0140-1123, Invoice #WDW3MA8U-0001, paid July 13, 2026
Logged into claude.ai and confirmed both were active/paid
Started a normal work session
Was cut off after approximately 45 minutes, as if on the Free plan
Contacted support (Fin) approximately 10 times over 2+ weeks with receipts attached
No human response received; one ticket open 2+ weeks with no resolution

Claude Model

Sonnet (default)

Is this a regression?

I don't know

Last Working Version

_No response_

Claude Code Version

N/A

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Windows Terminal

Additional Information

_No response_