Claude Desktop App Crashing After the Latest Update on Windows
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
Title
Claude Desktop crashes on clean install right after Cloudflare Turnstile challenge completes (GPU process crash)
Environment
- App version: 1.24012.1 (MSIX/Windows Store install)
- OS: Windows 11 Home 10.0.26200
- Install type: Clean install
- GPU: Hybrid graphics — NVIDIA GeForce RTX 3050 Ti Laptop GPU (driver 32.0.15.9636) + Intel Iris Xe Graphics (driver 32.0.101.7088), no per-app GPU preference configured in Windows
- Node version (bundled): 24.18.0
Description
On a clean install, Claude Desktop crashes shortly after opening, immediately following completion of the Cloudflare Turnstile bot-check challenge shown during the claude.ai login/navigation flow.
Steps to Reproduce
- Perform a clean install of Claude Desktop (v1.24012.1) on a Windows laptop with hybrid Intel/NVIDIA graphics.
- Launch the app.
- Wait for the Cloudflare Turnstile challenge (
challenges.cloudflare.com) to render and complete on theclaude.ailogin page. - App crashes immediately after the challenge finishes.
Expected Behavior
App loads normally past the Turnstile challenge into the login/main window.
Actual Behavior
App crashes; a Crashpad minidump is written (%APPDATA%\Claude\Crashpad\reports\*.dmp).
Relevant Log Excerpt (%APPDATA%\Claude\logs\main.log)
2026-07-23 08:58:35 [info] Navigation to https://claude.ai/epitaxy failed with status code 403
2026-07-23 08:58:36 [info] Turnstile iframe detected. Removing error overlay.
2026-07-23 08:58:38 [warn] Blocked permission check { permission: 'media', requestingOrigin: 'https://challenges.cloudflare.com/', ... }
2026-07-23 08:58:39 [info] GPU process gone: { type: 'GPU', reason: 'crashed', exitCode: 101457950, serviceName: 'GPU' }
2026-07-23 08:58:39 [info] GPU process gone: { type: 'GPU', reason: 'crashed', exitCode: 101457950, serviceName: 'GPU' }(Log stream ends immediately after the second GPU process gone entry, coinciding with the Crashpad dump timestamp.)
The same GPU process gone: reason: crashed signature also appears in the prior session's log at 2026-07-22 21:10:51, suggesting this is reproducible rather than a one-off.
- Crash exit code:
101457950(hex0x060C201E) - Crash dump:
fea2d2e5-870a-4a6e-9c86-8a5ba54ecfaa.dmp, 35,417,776 bytes, timestamped 2026-07-23 08:58:39
Suspected Root Cause
Chromium GPU-process crash while compositing the Turnstile widget (canvas/WebGL), likely related to GPU adapter negotiation on a hybrid-graphics (Optimus-style) laptop with no per-app GPU preference set — a known failure class for Electron/Chromium apps on dual-GPU Windows systems, especially on a fresh install before any app-specific GPU preference or shader cache exists.
Workaround Attempted
Setting a per-app GPU preference for Claude.exe under Windows Settings → System → Display → Graphics (forcing either Power Saving/Intel or High Performance/NVIDIA) to prevent GPU adapter switching mid-render.
The dump file will be provided only to authorized maintainers of the legitimate codebase.
What Should Happen?
Claude Desktop should render the Cloudflare Turnstile challenge and proceed straight into the login/main window without crashing — the GPU process should stay alive through the challenge widget's rendering, same as it does on non-hybrid-graphics machines.
Error Messages/Logs
Steps to Reproduce
- Perform a clean install of Claude Desktop (v1.24012.1) on a Windows laptop with hybrid graphics (Intel iGPU + NVIDIA GPU), with no per-app GPU preference configured in Windows.
- Launch the app.
- Wait for the Cloudflare Turnstile challenge on the claude.ai login page to render and complete.
- Observe the app crash immediately after the challenge finishes.
Claude Model
None
Is this a regression?
Yes, this worked in a previous version
Last Working Version
_No response_
Claude Code Version
1.24012.1
Platform
Anthropic API
Operating System
Windows
Terminal/Shell
Windows Terminal
Additional Information
_No response_
Showing cached comments. Read the full discussion on GitHub ↗
9 Comments
Same crash signature on 1.24012.1 (MSIX), Windows 11 Home 10.0.26200 — but in a different display environment, which may help narrow the root cause:
``
GPU process gone: { type: 'GPU', reason: 'crashed', exitCode: 101457950, serviceName: 'GPU' }
--disable-gpudoes not prevent it — same exit code with hardware acceleration disabled. Currently testing--disable-gpu --disable-gpu-compositing --disable-direct-composition --disable-accelerated-2d-canvas.Since this also reproduces on a single-virtual-display machine where no iGPU/dGPU switching is involved, hybrid-graphics adapter negotiation may not be the whole story — the common factors are 1.24012.1's Chromium plus a non-standard display driver.
It has been resolved I think it is working for me now.
Thanks for reopening the issue. It sounds like there might still be
some underlying problems. Are you experiencing any specific errors or
crashes again after the recent fixes?
Ya It is occurring again, the application crashes after the cloudflare challenge on the logs it says GPU crashed
Similar to the logs that was submitted initially
Thanks for the update. It sounds like a frustrating issue! Can you
share more details about your GPU model and drivers? That might help
us troubleshoot better.
Okay sure
Intel Iris Xe Graphics - 32.0.101.7088
GPU - NVIDIA RTX 3050 TI
GPU Driver Version - 596.36
Thanks for the details! It definitely helps. Have you tried updating
your drivers or rolling back to a previous version to see if that
resolves the crashing?
I didnt update any of my drivers it used to work correctly this seems to have been happening after the latest update so may be i will try updating the drivers if it works but i dont think it matters
when is this going to be fixed ??