[BUG] Dispatch disabled in macOS Desktop app but works on mobile
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
Dispatch works normally on my mobile app, but on Claude Desktop (macOS) the Dispatch menu is visible in the sidebar yet permanently greyed out / not activatable. There is no way to enable it from the UI.
Environment:
- OS: macOS
- Plan: Team
- Desktop app version: Claude 1.24012.1 (0adcae) 2026-07-21T20:59:53.000Z
Steps already tried:
- Turned the Dispatch feature ON in settings
- Updated Claude Desktop to the latest version
- Fully quit (Cmd+Q) and relaunched the app
- Logged out of both desktop and mobile, then logged back in (desktop first)
- Checked for ~/Library/Application Support/Claude/bridge-state.json — the file does NOT exist
Observations:
- Mobile shows Dispatch as available; only the desktop side fails to pair.
- Even with Dispatch enabled, the desktop menu stays greyed out and bridge-state.json is never created, so the desktop never completes pairing.
- This looks related to existing reports (#39549, #40283, #46460) and may require a server-side pairing reset or an app-level fix (missing com.apple.vm.networking entitlement per #40283).
Support contacted ~2 days ago with no response yet.
What Should Happen?
The Dispatch menu in the macOS Desktop app should be active and usable, matching the mobile experience. Specifically:
- On a Team plan with the Dispatch feature enabled (and not restricted in Admin → Capabilities), the Dispatch entry in the desktop sidebar should be active, not greyed out.
- Pairing between desktop and mobile should complete automatically, generating the local bridge-state.json file.
- Once paired, I should be able to toggle Keep Awake / file access from the desktop, and control the desktop session remotely from my phone.
- If Dispatch settings are intentionally only editable on mobile, the desktop should show a clear banner explaining this instead of a silently greyed-out menu.
Error Messages/Logs
Steps to Reproduce
- Sign in to Claude Desktop (macOS) on a Team plan account with the Dispatch feature enabled.
- Open the sidebar / Cowork menu and look for Dispatch.
→ Expected: Dispatch is visible and active.
→ Actual: Dispatch does not appear (or is greyed out) on my desktop.
- Open the Claude mobile app with the same account.
→ Dispatch IS visible and works normally on mobile.
- Compare with a teammate who has the SAME role on the same Team plan.
→ The teammate CAN see Dispatch in their Claude Desktop app; I cannot.
Summary of the discrepancy:
- Same account: mobile shows Dispatch, desktop does not.
- Same Team plan + same role: teammate's desktop shows Dispatch, mine does not.
Claude Model
Opus
Is this a regression?
Yes, this worked in a previous version
Last Working Version
_No response_
Claude Code Version
Claude 1.24012.1 (0adcae) 2026-07-21T20:59:53.000Z
Platform
Anthropic API
Operating System
macOS
Terminal/Shell
Terminal.app (macOS)
Additional Information
_No response_
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5 Comments
Same issue for me.
same issue for me.
no response from support team.
@dwin , @vinschger
In our team's case, team members who were already subscribed to the existing Team plan were able to use the service as usual.
Since the issue seems to be occurring only with newly added team members, I suspect that the Dispatch-related settings aren't being applied to new members.
Has anyone tried turning off the
Organization Setting > Cowork > Enabled Dispatchfeature and then turning it back on?Since some of our team members are already using the Dispatch feature for a lot of their work, we weren't able to give it a try.
If anyone has tried this, please share your experience.
I have no team account, but I have an individual Pro account.
Another data point, macOS + Team plan, and I am the org admin, so I can test things this thread has not been able to try.
Setup: Team plan, macOS desktop app up to date, iOS app up to date. I enabled Organization settings > Cowork > "Enable Dispatch" today.
Desktop: no Dispatch entry at all. The Home/Cowork panel shows only New / Projects / Artifacts / Scheduled / Customize, and Settings has no Dispatch section, so not even a greyed-out menu.
Mobile: Dispatch is present and sits on "Searching for desktop..." indefinitely.
bridge-state.json in ~/Library/Application Support/Claude/ does not exist.
Personal settings on claude.ai have no Cowork/Dispatch section either: /settings/cowork redirects to Settings > General, and Settings > Capabilities contains no Dispatch or computer-use entry.
Already tried: latest desktop build, full quit (Cmd+Q) and relaunch, sign out and sign in on both devices (desktop first), verified the same workspace is active on both devices.
@sejune-oh your theory fits my case: Dispatch was off for my org until today, and enabling it did not propagate to the desktop client. I can safely try toggling the org switch off and back on, and will report the result here.
If a maintainer could say what actually triggers a client-side entitlement/feature-flag refresh (cf. cowork-gb-cache.json in #82431), that would likely unblock this whole class of reports.