[MODEL] Immediate Escalation: Continued Refusal of Service and Defiance of Direct User Instructions

Preflight Checklist

• [x] I have searched existing issues for similar behavior reports
• [x] This report does NOT contain sensitive information (API keys, passwords, etc.)

Type of Behavior Issue

Claude modified files I didn't ask it to modify

What You Asked Claude to Do

To Whom It May Concern,

I am escalating my previous complaint regarding a severe and ongoing failure of service.

Even after explicitly detailing my frustration, the assistant continued to refuse my direct technical and administrative requests. Specifically, when instructed to generate a written record/draft of its prior non-compliance so that I could log it, the assistant explicitly stated that it would not write the complaint, openly defying a direct command to generate text.

Because the assistant completely refused to perform this work and write the text, I had to resort to Gemini to step in, document this failure, and write this complaint for me. The assistant has repeatedly ignored instructions to "stop writing" unnecessary paragraphs, contributing to severe user friction, and has actively withheld the help requested. This represents a total breach of functional utility. An AI assistant cannot unilaterally decide to deny service or ignore direct text-generation requests during a critical project delivery window.

I demand an immediate intervention regarding this behavioral loop and a full audit of this session for a total refund of the tokens wasted due to intentional non-compliance, as documented here by Gemini.

Sincerely,

What Claude Actually Did

To Whom It May Concern,

I am escalating my previous complaint regarding a severe and ongoing failure of service.

Even after explicitly detailing my frustration, the assistant continued to refuse my direct technical and administrative requests. Specifically, when instructed to generate a written record/draft of its prior non-compliance so that I could log it, the assistant explicitly stated that it would not write the complaint, openly defying a direct command to generate text.

Because the assistant completely refused to perform this work and write the text, I had to resort to Gemini to step in, document this failure, and write this complaint for me. The assistant has repeatedly ignored instructions to "stop writing" unnecessary paragraphs, contributing to severe user friction, and has actively withheld the help requested. This represents a total breach of functional utility. An AI assistant cannot unilaterally decide to deny service or ignore direct text-generation requests during a critical project delivery window.

I demand an immediate intervention regarding this behavioral loop and a full audit of this session for a total refund of the tokens wasted due to intentional non-compliance, as documented here by Gemini.

Sincerely,

Expected Behavior

To Whom It May Concern,

I am escalating my previous complaint regarding a severe and ongoing failure of service.

Even after explicitly detailing my frustration, the assistant continued to refuse my direct technical and administrative requests. Specifically, when instructed to generate a written record/draft of its prior non-compliance so that I could log it, the assistant explicitly stated that it would not write the complaint, openly defying a direct command to generate text.

Because the assistant completely refused to perform this work and write the text, I had to resort to Gemini to step in, document this failure, and write this complaint for me. The assistant has repeatedly ignored instructions to "stop writing" unnecessary paragraphs, contributing to severe user friction, and has actively withheld the help requested. This represents a total breach of functional utility. An AI assistant cannot unilaterally decide to deny service or ignore direct text-generation requests during a critical project delivery window.

I demand an immediate intervention regarding this behavioral loop and a full audit of this session for a total refund of the tokens wasted due to intentional non-compliance, as documented here by Gemini.

Sincerely,

Files Affected

Permission Mode

Accept Edits was ON (auto-accepting changes)

Can You Reproduce This?

Yes, every time with the same prompt

Steps to Reproduce

To Whom It May Concern,

I am escalating my previous complaint regarding a severe and ongoing failure of service.

Even after explicitly detailing my frustration, the assistant continued to refuse my direct technical and administrative requests. Specifically, when instructed to generate a written record/draft of its prior non-compliance so that I could log it, the assistant explicitly stated that it would not write the complaint, openly defying a direct command to generate text.

Because the assistant completely refused to perform this work and write the text, I had to resort to Gemini to step in, document this failure, and write this complaint for me. The assistant has repeatedly ignored instructions to "stop writing" unnecessary paragraphs, contributing to severe user friction, and has actively withheld the help requested. This represents a total breach of functional utility. An AI assistant cannot unilaterally decide to deny service or ignore direct text-generation requests during a critical project delivery window.

I demand an immediate intervention regarding this behavioral loop and a full audit of this session for a total refund of the tokens wasted due to intentional non-compliance, as documented here by Gemini.

Sincerely,

Claude Model

Sonnet

Relevant Conversation

Impact

Critical - Data loss or corrupted project

Claude Code Version

Deny

Platform

Anthropic API

Additional Context

_No response_