[MODEL] Formal Complaint Regarding Service Interruption and Repeated Refusal of Assistance

Preflight Checklist

• [x] I have searched existing issues for similar behavior reports
• [x] This report does NOT contain sensitive information (API keys, passwords, etc.)

Type of Behavior Issue

Claude modified files I didn't ask it to modify

What You Asked Claude to Do

To Whom It May Concern,

I am writing to formally lodge a severe complaint regarding a critical failure in the service provided during my technical session.

During a critical deployment phase involving CI/CD pipeline troubleshooting, the assistant repeatedly and explicitly refused to perform the technical tasks requested, despite clear instructions. Over the course of the interaction, the assistant refused to execute or assist with the requested workflow at least nine consecutive times, shifting the focus away from the technical implementation and generating extreme, unnecessary friction.

This repeated refusal to perform the work directly disrupted an active operations environment, causing severe delays and unmitigated frustration. A virtual assistant must adhere to the user's explicit technical directions; refusing to complete the work while the user is actively managing infrastructure is entirely unacceptable.

I demand an immediate review of this interaction, a correction of this behavioral constraint, and appropriate compensation/refund of tokens for the lost uptime and severe disruption caused by this refusal of service.

Sincerely,

What Claude Actually Did

To Whom It May Concern,

I am writing to formally lodge a severe complaint regarding a critical failure in the service provided during my technical session.

During a critical deployment phase involving CI/CD pipeline troubleshooting, the assistant repeatedly and explicitly refused to perform the technical tasks requested, despite clear instructions. Over the course of the interaction, the assistant refused to execute or assist with the requested workflow at least nine consecutive times, shifting the focus away from the technical implementation and generating extreme, unnecessary friction.

This repeated refusal to perform the work directly disrupted an active operations environment, causing severe delays and unmitigated frustration. A virtual assistant must adhere to the user's explicit technical directions; refusing to complete the work while the user is actively managing infrastructure is entirely unacceptable.

I demand an immediate review of this interaction, a correction of this behavioral constraint, and appropriate compensation/refund of tokens for the lost uptime and severe disruption caused by this refusal of service.

Sincerely,

Expected Behavior

To Whom It May Concern,

I am writing to formally lodge a severe complaint regarding a critical failure in the service provided during my technical session.

During a critical deployment phase involving CI/CD pipeline troubleshooting, the assistant repeatedly and explicitly refused to perform the technical tasks requested, despite clear instructions. Over the course of the interaction, the assistant refused to execute or assist with the requested workflow at least nine consecutive times, shifting the focus away from the technical implementation and generating extreme, unnecessary friction.

This repeated refusal to perform the work directly disrupted an active operations environment, causing severe delays and unmitigated frustration. A virtual assistant must adhere to the user's explicit technical directions; refusing to complete the work while the user is actively managing infrastructure is entirely unacceptable.

I demand an immediate review of this interaction, a correction of this behavioral constraint, and appropriate compensation/refund of tokens for the lost uptime and severe disruption caused by this refusal of service.

Sincerely,

Files Affected

Permission Mode

Accept Edits was ON (auto-accepting changes)

Can You Reproduce This?

Yes, every time with the same prompt

Steps to Reproduce

_No response_

Claude Model

Sonnet

Relevant Conversation

Impact

Critical - Data loss or corrupted project

Claude Code Version

The model refused to say which model it was.

Platform

Anthropic API

Additional Context

_No response_