[BUG] Claude Desktop 1.11187.4 (and likely 1.13576.0.0) fails to launch on Windows 11
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
Claude Desktop 1.11187.4 (and likely 1.13576.0.0) fails to launch on Windows 11 — processes run but no window appears
Installs as MSIX with SignatureKind: Developer which causes padlocked files and prevents rendering
Rolling back to 1.11187.1 via Uptodown resolves the issue completely
Avast antivirus present but not the cause (disabled, issue persisted)
There's already a related issue (#66214) but the problem extends beyond just "won't launch" to "blank screen with MSIX signature issues."
What Should Happen?
Claude Desktop should open normally as it has done for months
Error Messages/Logs
NA
Steps to Reproduce
Uninstall any previous Claude Desktop version
Download and run the latest Claude Setup.exe from claude.ai/download on Windows 11
Installer deploys as MSIX package to C:\Program Files\WindowsApps\ with SignatureKind: Developer
Launch Claude Desktop from Start menu
Claude processes appear in Task Manager (6-7 instances) but no window ever appears
App shows completely blank/white screen or no window at all
Uninstalling and reinstalling makes no difference
Disabling antivirus (Avast) makes no difference
wsreset.exe makes no difference
Re-registering the MSIX package via PowerShell makes no difference
Rolling back to version 1.11187.1 (via Uptodown archive) resolves the issue completely
Expected: Claude Desktop window opens normally after launch
Actual: Multiple Claude processes run in background, no window appears, app is completely unusable
Workaround: Install version 1.11187.1 from https://claude.en.uptodown.com/windows/versions
Claude Model
Sonnet (default)
Is this a regression?
Yes, this worked in a previous version
Last Working Version
1.11187.1
Claude Code Version
1.11187.1
Platform
Anthropic API
Operating System
Windows
Terminal/Shell
WSL (Windows Subsystem for Linux)
Additional Information
_No response_
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