[FEATURE] Escalation request: end-user KYC pathway for Fable eligibility review

Preflight Checklist

• [x] I have searched existing requests and this feature hasn't been requested yet
• [x] This is a single feature request (not multiple features)

Problem Statement

Fable has a US national / eligibility compliance issue. Without a clear verification pathway, legitimate users may be overblocked even where the underlying issue could be resolved by confirming the customer's identity and eligibility status.

Proposed Solution

Please route this to the Anthropic policy, Trust & Safety, compliance, or product support team that can evaluate an end-user KYC pathway.

Use of Fable would require affected customers/users to submit government ID and complete identity verification through a secure KYC provider or Anthropic-approved process. Anthropic could use that verified outcome to approve, deny, or further review the relevant account, workflow, use case, or access path.

Alternative Solutions

I am also submitting this through Anthropic support and usersafety@anthropic.com. The current alternative is manual support escalation, but that does not create a repeatable compliance-grade pathway for cases where the relevant fact is the end user's verified status.

Priority

Critical - Blocking my work

Feature Category

Other

Use Case Example

1. A Fable customer/user is subject to a US national / eligibility requirement.
2. Fable routes that user through secure KYC.
3. The KYC provider verifies the user's identity and relevant eligibility/compliance status.
4. Fable sends Anthropic only the scoped verification outcome or attestation, not raw identity documents.
5. Anthropic uses the verified KYC signal to make a compliance decision for the relevant use case.

Additional Context

This issue is only a request for the correct Anthropic team to evaluate whether verified end-user KYC can satisfy the applicable US national / eligibility requirement for Fable's use case.