Fast mode toggle missing for Team/org account in Claude Desktop app, but works in CLI for same account

Summary

Fast mode (/fast) is unavailable for my organization-managed (Team plan) account in the Claude Desktop app, but the same account has fast mode working in the terminal CLI. A separate personal Max-plan account does get fast mode in the same Desktop app. So the gap is specific to the combination of (org/Team-managed account × Desktop app) — not the plan, not the org setting, and not the surface alone.

Environment

• App: Claude Desktop app (macOS)
• OS: macOS (Darwin 25.5.0)
• Model: Opus 4.8 (fast mode is also offered on Opus 4.6/4.7)
• Account exhibiting the bug: organization-managed account on the Team plan
• Org enablement: fast mode is enabled for the organization (see reasoning below)

Observed behavior matrix

| Account | Terminal CLI | Desktop app |
|---|---|---|
| Personal (Max plan) | ✅ fast mode available | ✅ fast mode available |
| Org / Team plan account | ✅ fast mode available | ❌ toggle not shown |

The only failing combination is the org/Team account in the Desktop app.

Why this rules out the usual causes

• Not a plan entitlement issue — the Team account gets fast mode in the CLI, so the plan supports it.
• Not an org-enablement issue — fast mode is disabled-by-default for organizations and requires an admin to enable it. Since the CLI works for this same account, the org admin has already enabled it.
• Not a surface-wide limitation — the Max-plan account gets fast mode in this same Desktop app, so the Desktop app itself supports fast mode.

That leaves entitlement resolution for org-managed accounts specifically within the Desktop app as the source of the gap.

Expected

For an org/Team account where fast mode is enabled at the org level (and confirmed working in the terminal CLI), the /fast toggle should appear and function in the Desktop app too.

Actual

The fast mode toggle does not appear at all for the org/Team account in the Desktop app. Notably there is no "Fast mode has been disabled by your organization" message — the option is simply absent.

Repro

1. Sign into the Claude Desktop app with an org/Team-plan account that has fast mode enabled at the org level (and confirmed working in the terminal CLI).
2. On Opus 4.6/4.7/4.8, try to enable fast mode (/fast or the model/mode picker) → toggle is absent.
3. Switch the account picker to a personal Max-plan account → fast mode toggle appears and works.
4. Switch back to the org/Team account → toggle is gone again.

Related

Possibly related to #30891 (org account incorrectly told fast mode is disabled despite being enabled) — same family of org-account fast-mode entitlement misresolution, different symptom (toggle absent rather than an error message).