[BUG] Remote Control returns "disabled by your organization's policy" on Team plan despite admin toggle being ON

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Description

Remote Control fails with "disabled by your organization's policy" on a Team plan, even though:

• The Remote Control toggle is enabled in admin settings (claude.ai/admin-settings/claude-code)
• Authentication is via OAuth (claude.ai), not API key
• Managed settings (settings.json) contains only {"channelsEnabled": true}
• No telemetry-disabling environment variables are set

Both claude --remote-control and the /remote-control slash command produce the same error.

Environment

• Claude Code version: v2.1.90
• Plan: Team
• Auth method: OAuth / claude.ai
• OS: macOS (Darwin 25.4.0)
• Shell: zsh

Steps to reproduce

1. Confirm Remote Control toggle is ON in claude.ai/admin-settings/claude-code
2. Run claude auth status — confirms authMethod: "claude.ai", subscriptionType: "team"
3. Run claude --remote-control or /remote-control in a session
4. Result: "Remote Control failed · disabled by your organization's policy"

Admin settings state

All toggles on the Claude Code admin page:

• Code in the desktop: ON
• Remote Control: ON
• Claude Code analytics: ON
• Allow channel notifications: ON
• Code in the web: OFF
• Allow bypass permissions mode: OFF
• Allow auto permissions mode: OFF
• Fast mode: OFF
• GitHub analytics: OFF

Managed settings (settings.json): {"channelsEnabled": true}

Additional context

• No CLAUDE_CODE_DISABLE_NONESSENTIAL_TRAFFIC or DISABLE_TELEMETRY env vars set
• Possibly related to #29685, #33327, #38272

What Should Happen?

The remote control should activate successfully.

Error Messages/Logs

Remote control is disabled by your organization's policy.

Steps to Reproduce

See above.

Claude Model

Opus

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

2.1.90

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

_No response_