[DOCS] Payment not accpeted on one account but accepted on the other CYBER VERIFICATION PROGRAM shennanigans

Documentation Type

Unclear/confusing documentation

Documentation Location

i cant find it

Section/Topic

account payment lockout

Current Documentation

NOTHING, zero.

What's Wrong or Missing?

I pay for subscription on a regularly used account which has access to CVP. Suddenly it does not accept my payment method. I open new account, same payment method accepted.

I contact support, Fin says ill escalate to human. Then it says, this is a 'normal' issue and the fault is on my side. Cant help.

Now i applied for accoess to CVP on the new account and i got declined.

What kind of games are being played here?

Cant call, cant contact and no one can clarify?

Suggested Improvement

Have a human contact center with people who can think and solve problems. Not this ridiculour responsibility shifting behaviour as if customers only exist as traning data and funds supplier.

Impact

High - Prevents users from using a feature

Additional Context

_No response_