[BUG]

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

[BUG] Cowork RPC error on managed Mac - ~/Documents is OneDrive symlink, VM cannot mount artifacts

On a T-Mobile managed Mac, ~/Documents is a symlink pointing to OneDrive
(/Users/jeremyuren/Library/CloudStorage/OneDrive-T-MobileUSA/Documents).
This is set by IT policy and cannot be changed.

Cowork fails on every task with:
RPC error: failed to mount /mnt/.virtiofs-root/shared/Users/jeremyuren/Documents/Claude/Artifacts/[artifact-name] as .artifacts/[artifact-name]: source path does not exist and could not be created: mkdir /mnt/.virtiofs-root/shared/Users/jeremyuren/Documents: file exists

The VM cannot resolve the OneDrive symlink when mounting artifact folders. This affects ALL tasks in Cowork. The only workaround is manually deleting artifacts from the Live artifacts sidebar, but the error returns with every new artifact created.

There is no setting to change the artifacts path or disable artifacts.

What Should Happen?

Cowork should either:

1. Resolve symlinks before attempting to mount artifact folders, or
2. Provide a setting to change the artifacts path to a user-defined location, or
3. Gracefully handle environments where ~/Documents is a managed symlink (common in enterprise/corporate Mac setups)

Tasks should run successfully without requiring manual artifact deletion as a recurring workaround.

Error Messages/Logs

11:25 AMRPC error: failed to mount /mnt/.virtiofs-root/shared/Users/jeremyuren/Documents/Claude/Artifacts/iah-project-database as .artifacts/iah-project-database: source path does not exist and could not be created: /mnt/.virtiofs-root/shared/Users/jeremyuren/Documents/Claude/Artifacts/iah-project-database: mkdir /mnt/.virtiofs-root/shared/Users/jeremyuren/Documents: file exists

Steps to Reproduce

1. Use a managed Mac where ~/Documents is a symlink to OneDrive

(e.g. T-Mobile corporate device where IT sets Documents ->
/Users/[username]/Library/CloudStorage/OneDrive-[org]/Documents)

1. Open Claude desktop app and go to Cowork tab
2. Create any new task
3. Send any message
4. RPC error appears immediately on every task

Claude Model

Sonnet (default)

Is this a regression?

I don't know

Last Working Version

_No response_

Claude Code Version

2.1.109

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

his issue is in the Claude desktop app (Cowork feature), not Claude Code CLI.

~/Documents symlink confirmed via Terminal:
lrwxr-xr-x@ 1 jeremyuren staff 69 Aug 12 2025 Documents -> /Users/jeremyuren/Library/CloudStorage/OneDrive-T-MobileUSA/Documents

This is a standard T-Mobile corporate Mac configuration set by IT policy and cannot be modified by the user. The issue has persisted across multiple Claude desktop app versions and has required repeated manual workarounds over several months.