Ultrareview crashed with zero output — requesting refund of free attempts

Summary

/ultrareview was launched on a branch and crashed before producing any findings. The CLI reported it as "Free ultrareview 2 of 3," meaning a free attempt was consumed despite the service returning no usable output.

Session details

• Session URL: https://claude.ai/code/session_0164QMTA6xWjW7FiPfTNPJdT
• Branch under review: safety/rescue-uncommitted-2026-05-15 → main
• Diff scope at launch: 71 files changed, 11,486 insertions, 9 deletions
• Date: 2026-05-15

What happened

After ~5-10 minutes, the task completed with status completed but the findings payload was:

{"error":"Review crashed before producing findings. See session logs for details."}

Zero findings were returned. No partial output. Nothing actionable.

What I'm asking for

A refund of the free attempt that was consumed by this crash. The failure was entirely on Anthropic's infrastructure, not user error. Charging a free-tier attempt for a crashed run is a bad pattern — the free tier exists so users can try the feature, and a crash isn't a trial.

Given this is the second of three free attempts spent (and the only one I've received zero value from), I'd also ask whether the first attempt can be restored as a goodwill gesture.

Asks

1. Refund the free attempt consumed by this crashed run.
2. Share what caused the crash so I know whether retrying the third attempt is worth it (or whether the same issue will recur).
3. Consider not charging free attempts against the user when the service returns a crash error.

Thanks.