[BUG] [BILLING] R$550 unauthorized charge on April 14 - 3 weeks no human response - Case #215474002524107

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

I was charged R$550.00 without authorization on April 14, 2025,
one day after paying R$110.00 for my Claude Pro Plan.

• April 13: R$110.00 – AUTHORIZED (Pro Plan) – CARD-3668287506
• April 14: R$550.00 – UNAUTHORIZED (Max Plan never requested) – CARD-3672524988

The R$550.00 split on my Wise card (ending 7835):

• 71.64 EUR
• 26.91 USD

After blocking my card, Anthropic attempted further unauthorized
charges (R$1,100 / R$550 / R$126). All blocked.
Anthropic billing panel confirms I only have the Pro Plan active.

<img width="1917" height="930" alt="Image" src="https://github.com/user-attachments/assets/bc708661-98bf-4cf1-a5f1-56262d73d858" />
<img width="917" height="93" alt="Image" src="https://github.com/user-attachments/assets/5dba44e0-1511-48ad-8dc1-41ca43361864" />
<img width="980" height="89" alt="Image" src="https://github.com/user-attachments/assets/5c927166-e15d-42b1-89e8-6f6acf9961d1" />

What Should Happen?

1. Immediate refund of R$550.00 (CARD-3672524988)
2. Confirmation that my account is Pro Plan only (R$110/month)
3. Stop all unauthorized charge attempts
4. Human agent response — Case #215474002524107 opened April 20,

no response received after 3 weeks

Error Messages/Logs

Steps to Reproduce

Not applicable — this is a billing issue, not a code bug.
Account email: kuhnautomation@gmail.com
Previous support case: #215474002524107 (unanswered since April 20)

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

N/A - billing issue

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Other

Additional Information

Evidence available: Wise bank statements, Anthropic billing panel
screenshots, transaction details.
Will escalate to DECO/CNIACC (Portuguese consumer protection)
if unresolved.