[BUG] Desktop sidebars empty until sign-out/sign-in cycle (Windows MSIX, v1.4758.0.0) — likely stale auth state after CLI install/uninstall
What's Wrong?
Both Code and Chat sidebars in Claude Desktop showed completely empty for ~2 days despite:
- Local session files present on disk (62 sessions in
claude-code-sessions/) - Main process successfully loading them (
main.log:Loaded 62 persisted sessions) - Same account working correctly on claude.ai in browser
- No 401/403 errors anywhere — auth appeared valid
- Analytics, model picker, and account lookup all working fine
Resolution that worked: Sign out of Desktop, sign back in. Both sidebars repopulated immediately on next launch.
Likely root cause: Stale auth/token state. The token continued authenticating successfully for most queries (analytics, account info, model configs) but the specific data path feeding the sidebars returned empty without erroring. Sign-out/sign-in invalidated and rebuilt the auth state cleanly.
Suspected trigger: Side-by-side install of @anthropic-ai/claude-code standalone CLI (~Apr 22-23), which shares ~/.claude/.credentials.json with Desktop. CLI was uninstalled shortly after due to known Desktop-launch conflict, but the credential state appears to have remained subtly poisoned for Desktop until a fresh sign-in.
Why this matters as a bug report: The failure mode is silent. No errors, no warnings, no banner. Sidebar just renders empty. Users have no way to know "sign out and back in" is the fix — at least 5 open/duplicate issues describe this same symptom (#50856, #43674, #47522, #22723, #48495) and none of them mention sign-in/sign-out as a resolution. This is a discoverability problem on top of a state-management bug.
Steps to Reproduce (likely)
- Have Claude Desktop installed and signed in, working normally
- Install standalone
@anthropic-ai/claude-codeCLI - Use or uninstall the CLI (either may trigger the credential state change)
- Restart Desktop — sidebars now empty despite local sessions existing
- No error appears. App looks healthy, just no sidebar content.
Expected Behavior
Either (a) Desktop detects stale auth and prompts for re-sign-in, (b) the sidebar query handles the stale-but-non-erroring state gracefully, or (c) at minimum a "Could not load sessions — try signing out and back in" banner appears.
Environment
- Claude Desktop 1.4758.0.0 (Windows MSIX,
Claude_pzs8sxrjxfjjc) - Windows 11
- Auth: OAuth (claude.ai account)
- CLI history:
@anthropic-ai/claude-codeinstalled and uninstalled ~Apr 22-23
Additional Findings (Separate But Worth Noting)
claude.ai-web.log contains repeated errors with ANSI escape codes leaking into URL paths:
endpoint: /api/organizations/<org-id>/model_configs/claude-opus-4-7[1m]
The [1m] is an ANSI bold-on escape sequence being interpolated into the model ID. Returns 404, fires in tight loops. Same pattern appeared earlier with claude-opus-4-6[1m]. This is a separate renderer bug — not the cause of the empty sidebar — but suggests there's a logger/format-string hygiene issue in URL construction somewhere.
Related Issues
#50856, #43674, #47522, #22723, #48495 — same/similar empty-sidebar symptoms, all unresolved or closed-as-duplicate
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