[BUG] Cowork fails with "Claude Code process exited with code 1" — persists through reboot and clean reinstall (Windows 10, v1.3036.0)
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
Every attempt to start a Cowork session crashes immediately with the error: Claude Code process exited with code 1. The crash persists through a full system reboot and a complete uninstall/reinstall of Claude Desktop.
Environment
OS: Windows 10
Claude Desktop version:
Feature affected: Cowork
Troubleshooting attempted (all unsuccessful)
Confirmed no ANTHROPIC_API_KEY environment variable set at User or Machine scope
Full Windows restart
Uninstall of Claude Desktop via Windows Settings → Apps
Deleted leftover %LOCALAPPDATA%\Claude folder
Fresh download and install from claude.com/download
Signed in on fresh install, retried Cowork — same crash
What Should Happen?
Function without errors
Error Messages/Logs
Claude Code process exited with code 1.
Steps to Reproduce
Reproduction
Open Claude Desktop
Start a new Cowork session
Crash occurs immediately with Claude Code process exited with code 1
Claude Model
Opus
Is this a regression?
Yes, this worked in a previous version
Last Working Version
_No response_
Claude Code Version
1.3036.0 (cf521c)
Platform
Anthropic API
Operating System
Windows
Terminal/Shell
PowerShell
Additional Information
Additional observations
The %LOCALAPPDATA%\Claude\Logs directory contains only chrome-native-host.log. No main.log, renderer.log, or Cowork/VM-related log files exist, so no detailed crash information is available on the client side.
The chrome-native-host.log shows healthy start/stop cycles with no errors, indicating the Claude-in-Chrome bridge is working normally — this is specific to Cowork.
An earlier attempt to rename %LOCALAPPDATA%\Claude returned "Access denied" even with no Claude processes running (per Get-Process laude), suggesting a file lock from something other than the visible Claude processes at that time. This was before the reinstall; post-reinstall the folder is accessible.
Impact
Cowork is completely unusable on this machine. Other Claude surfaces (claude.ai in browser, Claude CLI in terminal) work normally.
Request
Guidance on where Cowork's main/VM logs should be written on Windows 10, or a fix for whatever is preventing the Cowork process from starting.
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