[BUG] Cowork "Virtualization is not available" on Windows 10 — Virtual Machine Platform service not responding after restart
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
Cowork tab shows:
"Virtualization is not available — Claude's workspace requires Virtual Machine Platform, but the virtualization service isn't responding. Restart your computer to resolve this."
Restarting the computer does not resolve the issue.
What Should Happen?
Expected Behavior
Cowork should detect that virtualization is enabled and successfully start the workspace.
Actual Behavior
Cowork permanently shows the virtualization error. The VM never initializes.
Notes
Regular Chat in Claude Desktop works fine — only Cowork is affected
This appears to be the same known bug as #27316, #29887, #32004, #42227, #45715
Error Messages/Logs
Steps to Reproduce
Steps to Reproduce
Open Claude Desktop on Windows 10
Navigate to the Cowork tab
Error appears immediately
Restarted computer — error persists
Claude Model
Sonnet (default)
Is this a regression?
I don't know
Last Working Version
_No response_
Claude Code Version
1.2581.0 (f10398)
Platform
Anthropic API
Operating System
Windows
Terminal/Shell
Windows Terminal
Additional Information
_No response_
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