[BUG] claude.ai subscription not applied to account

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

When I purchase a claude.ai subscription via the website, my account state does not change.

The claude.at fee is withdrawn by Anthropic each month, but the account still registers wrongly as having the Free plan.

I cannot cancel the recurring claude.ai subscription because the account registers as Free in the web-ui Billing tab

Additional attempts to repeat the payment via claude.ai returns 400 Bad Request from
https://claude.ai/api/organizations/<id>/subscription after payment submission.

This issue occured in both March 2026 and April 2026.

Related issues

The following issues concern complementary subscriptions, but functionally, our accounts have Free-subscription access despite paid-subscription prereqs

• [[BUG] Claude Max 5x gift subscription auto-canceled after ~1 week — account reverted to Free plan with no user action #45335](https://github.com/anthropics/claude-code/issues/45335) - redemption for complementary Claude Max subscription confirmed. User had full access for approximately 7 days before my account was silently downgraded to the Free plan. Both Settings → Account and Settings → Billing showed Free plan.
• [[BUG] Max plan (5x) incorrectly showing as Free tier — active subscription until April #43257](https://github.com/anthropics/claude-code/issues/43257) - Max 5x subscription showing as Free tier despite active billing (similar billing/account state mismatch)
• [[BUG] Billing: $1,400 gift subscription credit destroyed by Stripe proration logic (14 Max 20x gift codes) #41499](https://github.com/anthropics/claude-code/issues/41499) - $1,400 gift subscription credit destroyed by Stripe proration logic
• anthropic-sdk-python [[BUG] Documentation fix for Claude CLI error in WSL + Windows Detection #1298](https://github.com/anthropics/claude-code/issues/1298) - Gift redeemed but account stuck on Free plan, 7+ days of paid access lost

What Should Happen?

claude.ai should change the account state from Free to Pro.

Failing that, Anthropic should provide a conversation import feature to accompany the Anthropic data export tool to facilitate account migration.

Error Messages/Logs

The following log is from attempting to repeat the payment process following the initial payment and failure of account status update.

Fo

### request

Request URL: `https://claude.ai/api/organizations/[redacted]/subscription`
Request Method: `PUT`
Status Code: 400 Bad Request
Remote Address: [redacted]
Referrer Policy: strict-origin-when-cross-origin
origin: https://claude.ai
priority: u=1, i
referer: https://claude.ai/upgrade/pro
sec-ch-ua: "Chromium";v="146", "Not-A.Brand";v="24", "Microsoft Edge";v="146"
sec-ch-ua-arch: "x86"
sec-ch-ua-bitness: "64"
sec-ch-ua-full-version: "146.0.3856.84"
sec-ch-ua-full-version-list: "Chromium";v="146.0.7680.166", "Not-A.Brand";v="24.0.0.0", "Microsoft Edge";v="146.0.3856.84"
sec-ch-ua-mobile: ?0
sec-ch-ua-model: ""
sec-ch-ua-platform: "Windows"
sec-ch-ua-platform-version: "10.0.0"
sec-fetch-dest: empty
sec-fetch-mode: cors
sec-fetch-site: same-origin
traceparent: 00-[redacted]
tracestate: dd=s:1;o:rum
user-agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/146.0.0.0 Safari/537.36 Edg/146.0.0.0

### payload

{"line1":"[redacted]","city":"[redacted]","country":"CA","region":"[redacted]","postalCode":"[redacted]","billingInterval":"monthly","bill_to":"[redacted],"company_name":"[redacted]"}

### response

{
"type": "error",
"error": {
"type": "invalid_request_error",
"message": "Unable to create subscription",
"details": {
"error_visibility": "user_facing"
}
},
"request_id": "req_011CZereq988rj7vG8K3sh9U"
}

Steps to Reproduce

unknown

Claude Model

Not sure / Multiple models

Is this a regression?

I don't know

Last Working Version

_No response_

Claude Code Version

1.0.123

Platform

Other

Operating System

Other

Terminal/Shell

Other

Additional Information

Troubleshooting steps I've taken

Payment attempts

• Disabled all extensions in Firefox
• Disabled global DNS-level blocking
• Used Microsoft Edge instead
• Used Google Play to purchase a subscription on the same account

No troubleshooting steps resolved the core claude.ai subscription issue.

Purchasing a second subscription on Google Play does change the account state from Free to Pro. Anthropic

Support attempts

I escalated to human support via anthropic support chat on 25 March.

I followed up by chat on 30 March, 1 April, 2 April, 3 April, 4 April, 9 April; and by email on 2 April email--conversation ID 215473747104930.

I have recieved no response.

Desired resolution and alternatives

Please refund the April 2026 claude.ai charge. I have requested a reversal of the March 2026 charge. Please also resolve the billing system irregularity, leaving a functional account.

I'd prefer to resolve this directly. I will however initiate a chargeback with my credit card issuer for duplicative charges if I don't receive a substantive response by Wednesday April 15th.

If i'm left no choice but to file for chargeback, I will also submit a consumer protections complaint with the "Ontario Ministry of Public and
Business Service Delivery and Procurement*.

If Anthropic support needs additional time to resolve the matter, let me know as I'm happy to provide it.