[BUG] Failure to Launch on Mac
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
I downloaded the latest version to my Mac and it won't open. Here's the error ##/
default 07:49:31.692279-0400 runningboardd Calculated state for app<application.com.anthropic.claudefordesktop.22.28(501)>: none (role: None) (endowments: (null))
error 07:49:31.801857-0400 runningboardd RBSStateCapture remove item called for untracked item 434-398-2448 (target:[app<application.com.anthropic.claudefordesktop.22.28(501)>:3262])
error 07:49:31.801992-0400 runningboardd RBSStateCapture remove item called for untracked item 434-398-2450 (target:[app<application.com.anthropic.claudefordesktop.22.28(501)>:3262])
error 07:49:31.802020-0400 runningboardd RBSStateCapture remove item called for untracked item 434-428-2449 (target:[app<application.com.anthropic.claudefordesktop.22.28(501)>:3262])
default 07:49:31.948776-0400 gamepolicyd Received state update for 3262 (app<application.com.anthropic.claudefordesktop.22.28(501)>, none-NotVisible
default 07:49:32.423690-0400 storekitagent Connection to Claude[3262] invalidated
default 07:49:32.426352-0400 launchservicesd Hit the server for a process handle ee7407000000cbe that resolved to: [app<application.com.anthropic.claudefordesktop.22.28(501)>:3262]
default 07:49:32.467281-0400 loginwindow -[ApplicationManager handleCASEvent:withData:] | CAS notification for appDeath for com.anthropic.claudefordesktop with asn: LSASN:{hi=0x0;lo=0x7b07b} for bundle path: /Volumes/Claude 1/Claude.app with URL: file:///Volumes/Claude%201/Claude.app/
default 07:49:32.471642-0400 loginwindow -[Application setState:] | enter: <Application: 0x854637c00: Claude> state 3
default 07:49:32.471716-0400 loginwindow -[PersistentAppsSupport applicationQuit:] | for app:Claude, _appTrackingState = 2
default 07:49:32.471733-0400 loginwindow -[PersistentAppsSupport applicationQuit:] | App: Claude, quit, updating active tracking timer
default 07:49:32.471879-0400 loginwindow -[Application setState:] | enter: <Application: 0x854637c00: Claude> state 4
default 07:49:32.471904-0400 loginwindow -[PersistentAppsSupport applicationQuit:] | for app:Claude, _appTrackingState = 2
default 07:49:32.471920-0400 loginwindow -[PersistentAppsSupport applicationQuit:] | App: Claude, quit, updating active tracking timer
default 07:49:37.478457-0400 loginwindow -[PersistentAppsSupport saveLogoutPersistentState:finalSnapshot:] | previouslyRunningApps: (
{
BackgroundState = 0;
BundleID = "com.anthropic.claudefordesktop";
Hide = 0;
Path = "/Volumes/Claude 1/Claude.app";
},
{
BackgroundState = 2;
BundleID = "com.apple.finder";
Hide = 0;
Path = "/System/Library/CoreServices/Finder.app";
},
{
BackgroundState = 2;
BundleID = "com.apple.console";
Hide = 0;
Path = "/System/Applications/Utilities/Console.app";
},
{
BackgroundState = 2;
BundleID = "com.google.chrome";
Hide = 0;
Path = "/Applications/Google Chrome.app";
},
{
BackgroundState = 2;
BundleID = "com.apple.screencontinuity";
Hide = 0;
Path = "/System/Applications/iPhone Mirroring.app";
},
{
BackgroundState = 3;
BundleID = "com.tinyspeck.slackmacgap";
Hide = 0;
Path = "/Applications/Slack.app";
},
{
BackgroundState = 2;
BundleID = "com.apple.systempreferences";
Hide = 0;
Path = "/System/Applications/System Settings.app";
},
{
BackgroundState = 2;
BundleID = "com.goodnotesapp.x";
Hide = 0;
Path = "/Applications/Goodnotes.app";
},
{
BackgroundState = 3;
BundleID = "com.spotify.client";
Hide = 0;
Path = "/Applications/Spotify.app";
},
{
BackgroundState = 2;
BundleID = "com.apple.mobilesms";
Hide = 0;
Path = "/System/Applications/Messages.app";
},
{
BackgroundState = 3;
BundleID = "com.apple.preview";
Hide = 0;
Path = "/System/Applications/Preview.app";
},
{
BackgroundState = 3;
BundleID = "com.apple.notes";
Hide = 0;
Path = "/System/Applications/Notes.app";
},
{
BackgroundState = 3;
BundleID = "com.apple.iwork.numbers";
Hide = 0;
Path = "/Applications/Numbers.app";
}
)
default 07:49:37.930536-0400 AboutExtension CacheDeleteCopyAvailableSpaceForVolume ENTRY, volume: /Volumes/Claude
error 07:49:37.930603-0400 AboutExtension CacheDeleteCopyAvailableSpaceForVolume failed for volume /Volumes/Claude: Error Domain=CacheDeleteErrorDomain Code=10 "(null)" UserInfo={Invalid volume=/Volumes/Claude}
default 07:49:37.930861-0400 AboutExtension CacheDeleteCopyAvailableSpaceForVolume ENTRY, volume: /Volumes/Claude 1
error 07:49:37.930911-0400 AboutExtension CacheDeleteCopyAvailableSpaceForVolume failed for volume /Volumes/Claude 1: Error Domain=CacheDeleteErrorDomain Code=10 "(null)" UserInfo={Invalid volume=/Volumes/Claude 1}
error 07:49:37.943530-0400 kernel System Policy: AboutExtension(1398) deny(1) file-read-xattr /Users/janinekelbach/Downloads/Claude (2).dmg
error 07:49:37.946055-0400 kernel System Policy: AboutExtension(1398) deny(1) file-read-xattr /Users/janinekelbach/Downloads/Claude (3).dmg
default 07:49:37.980971-0400 System Information CacheDeleteCopyAvailableSpaceForVolume ENTRY, volume: /Volumes/Claude
error 07:49:37.981044-0400 System Information CacheDeleteCopyAvailableSpaceForVolume failed for volume /Volumes/Claude: Error Domain=CacheDeleteErrorDomain Code=10 "(null)" UserInfo={Invalid volume=/Volumes/Claude}
default 07:49:37.981137-0400 System Information CacheDeleteCopyAvailableSpaceForVolume ENTRY, volume: /Volumes/Claude 1
error 07:49:37.981571-0400 System Information CacheDeleteCopyAvailableSpaceForVolume failed for volume /Volumes/Claude 1: Error Domain=CacheDeleteErrorDomain Code=10 "(null)" UserInfo={Invalid volume=/Volumes/Claude 1}
default 07:49:48.881222-0400 Finder CacheDeleteCopyPurgeableSpaceWithInfo result for unknown!! : {
"CACHE_DELETE_ERROR" = "Bad volume: /Volumes/Claude 1";
}
default 07:49:48.881304-0400 Finder CacheDeleteCopyPurgeableSpaceWithInfo result for unknown!! : {
"CACHE_DELETE_ERROR" = "Bad volume: /Volumes/Claude";
}
What Should Happen?
Claude should open on my Mac.
Error Messages/Logs
Steps to Reproduce
It's on my local Mac, so I am not sure you can reproduce. It won't open
<img width="494" height="507" alt="Image" src="https://github.com/user-attachments/assets/dc9b8cae-63da-4432-8314-954ae53af652" />
<img width="255" height="560" alt="Image" src="https://github.com/user-attachments/assets/19a89ca7-7894-4f8b-8440-8b7d4f0c9028" />
Claude Model
Sonnet (default)
Is this a regression?
No, this never worked
Last Working Version
_No response_
Claude Code Version
1.1348.0
Platform
Anthropic API
Operating System
macOS
Terminal/Shell
Terminal.app (macOS)
Additional Information
_No response_
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