[BUG] Remote Control not yet enabled on Max plan after removing DISABLE_TELEMETRY

Open 💬 6 comments Opened Apr 4, 2026 by yusuke2152

Preflight Checklist

  • [x] I have searched existing issues and this hasn't been reported yet
  • [x] This is a single bug report (please file separate reports for different bugs)
  • [x] I am using the latest version of Claude Code

What's Wrong?

claude remote-control returns Error: Remote Control is not yet enabled for your account. on a personal Max subscription plan.

Steps taken:

  1. Removed DISABLE_TELEMETRY=1 and CLAUDE_CODE_DISABLE_NONESSENTIAL_TRAFFIC=1 from ~/.claude/settings.json
  2. Opened a new terminal (cmd.exe on Windows)
  3. Ran set DISABLE_TELEMETRY= and set CLAUDE_CODE_DISABLE_NONESSENTIAL_TRAFFIC= to clear env vars
  4. Ran claude auth logout then claude auth login (OAuth login successful)
  5. Ran claude remote-control - still get the same error

Auth status confirms: loggedIn: true, authMethod: oauth_token, apiProvider: firstParty

This appears to be the server-side feature flag issue (tengu_ccr_bridge: false) described in #34528. The telemetry variables were the original cause per #29580, but removing them and re-authenticating does not resolve the issue.

What Should Happen?

Remote Control server should start successfully, displaying a session URL and QR code for mobile connection.

Error Messages/Logs

C:\WINDOWS\system32>claude remote-control
Error: Remote Control is not yet enabled for your account.

C:\WINDOWS\system32>claude auth status
{
  "loggedIn": true,
  "authMethod": "oauth_token",
  "apiProvider": "firstParty"
}

C:\WINDOWS\system32>claude --version
2.1.80 (Claude Code)

Steps to Reproduce

  1. Have a personal Max subscription (confirmed active on claude.ai/settings)
  2. Previously had DISABLE_TELEMETRY=1 and CLAUDE_CODE_DISABLE_NONESSENTIAL_TRAFFIC=1 in ~/.claude/settings.json under env key
  3. Removed both variables from settings.json
  4. Opened a new cmd.exe terminal
  5. Ran set DISABLE_TELEMETRY= and set CLAUDE_CODE_DISABLE_NONESSENTIAL_TRAFFIC= to clear from environment
  6. Ran claude auth logout then claude auth login (OAuth login successful)
  7. Ran claude remote-control → Error: Remote Control is not yet enabled for your account.

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

2.1.80 (Claude Code)

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

PyCharm terminal

Additional Information

  • OS: Windows 10 Home 10.0.19045
  • Claude Code: 2.1.80
  • Shell: cmd.exe
  • Plan: Max (personal)
  • Auth: OAuth (firstParty)
  • Related issues: #29580, #34528, #33119, #36487
  • The telemetry env vars were the original blocker per #29580, but even after full cleanup + re-auth, the server-side feature flag appears stuck at false

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