MAX SUBSCRIPTION GOT CANCELLED ITSELF, AI SUPPORT IS DUMB AND NOT HELPING

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

No subscription even though I've paid for it. Was working just fine for almost a month, and now boom, I'm on a free plan, claude cowork is not working. AI support is not helping.

My support ticket: 215473771258588

You guys gave me $100 free today. But I didn't expect this was a trap. Generosity kills, huh?

What Should Happen?

Bring my 2 days back. Just speak about the problem, at least. It's not only me, some more people are facing the problem these days, which is crazy.

Error Messages/Logs

Steps to Reproduce

Speak, create issues here, and speak again.

Claude Model

Not sure / Multiple models

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

2.1.92

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Other

Additional Information

_No response_