[BUG] Can not cancel the subscription of Claude pro plan
Resolved 💬 2 comments Opened Apr 3, 2026 by kaiwei-zhang Closed Apr 6, 2026
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
I paid on website then downloaded an iOS app. Then the website says I can not manage the subscription there since I'm using the iOS app. iOS app says I can not manage there since I'm using a different account in App Store, which is not true: I use the same email for both Claude and app id. I can not see any purchase history in my App Store, nor find any receipt from anthropic in my email address. How should I cancel the subscription then?
What Should Happen?
tell me a reasonable way to cancel it
Error Messages/Logs
Steps to Reproduce
as said before.
Claude Model
None
Is this a regression?
Yes, this worked in a previous version
Last Working Version
_No response_
Claude Code Version
2.1.78 (Claude Code)
Platform
Anthropic API
Operating System
macOS
Terminal/Shell
Terminal.app (macOS)
Additional Information
_No response_
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