[BUG] Weekly usage reset failed + incorrect token burn rate on $200 Max plan

Description

Two separate issues on a $200/month Max plan:

1. Weekly usage reset did not happen

• Weekly reset is scheduled for Fridays at 11 AM
• The reset on Friday March 27 did not occur
• Currently showing 71% usage with no reset until April 3
• This means I will hit my usage cap and lose access to a service I'm paying $200/month for

2. Incorrect token burn rate (recurring)

• Multiple times last week, usage was burning at a rate inconsistent with the $200 Max plan
• The burn rate appeared to match the $100 plan tier instead
• This happened repeatedly, then self-corrected without explanation
• No changes were made on my end

Support experience

• Filed support tickets through the Intercom/Fin AI agent 3 days in a row
• Each time Fin promises escalation to a human agent, no human has ever responded
• Conversation ID: 215473702831270
• The support chatbot is non-functional for billing issues — it either closes before the issue can be described, promises email follow-up that never comes, or loops endlessly

Environment

• Plan: Max ($200/month)
• Account email: tisa@tisadaniels.com
• Weekly reset schedule: Fridays at 11 AM

Expected behavior

• Weekly usage should reset on schedule
• Token consumption rate should match the plan tier being paid for
• Support should provide a functional path to reach a human for billing issues

Related issues

• #38335 (session limits exhausted abnormally fast)
• #39649 (Max 5x plan usage anomalies)