[BUG] Rate limit error on Max plan with 0% usage. Persists after full reinstall, affects one device only

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

• Max plan, upgraded from Pro today
• 0% usage shown in dashboard
• Error: "API Error: Rate limit reached"
• Affects laptop only (desktop works fine, same account)
• Persists across: full reinstall, credential wipe, different networks, mobile hotspot
• AI support chat was unable to help

What Should Happen?

Should be able to use my account on laptop just as I am on desktop. This is a new issue on the laptop.

Error Messages/Logs

API Error: Rate limit reached

Steps to Reproduce

1. Have an active Claude Max plan subscription
2. Install Claude Code on a second device (laptop) and log in with the same account
3. Open Claude Code and send any message
4. Receive "API Error: Rate limit reached" immediately despite 0% usage shown in dashboard

Note: This issue cannot be reproduced by others. It is account/device specific. The error persists after: full CLI uninstall and reinstall, deletion of ~/.claude config folder, VSCode extension uninstall and reinstall, full system reboot, and switching to a mobile hotspot (different IP). The same account works without issue on a second device (desktop) on the same network.

Claude Model

Sonnet (default)

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

Claude Code version 2.1.86

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

PowerShell

Additional Information

_No response_