[BUG] Cowork fails to start on Windows 11 Pro with Credential Guard enabled (0xC0370103)
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
Error message:
Failed to start Claude's workspace — VM service not running. The service failed to start.
Root cause identified:
0xC0370103 (HCS_E_SERVICE_NOT_AVAILABLE) on every VM create/start attempt. Credential Guard and VBS are running (SecurityServicesRunning: {3, 4}, VirtualizationBasedSecurityStatus: 2) and cannot be disabled via registry — Windows 11 automatically re-enables them due to hardware security requirements.
Troubleshooting already attempted:
Enabled all Hyper-V features (Microsoft-Hyper-V-All, HypervisorPlatform, VirtualMachinePlatform)
Verified VT-x enabled in BIOS
Deleted and re-downloaded VM bundle
Disabled HVCI via registry
Disabled Credential Guard via registry (EnableVirtualizationBasedSecurity=0, LsaCfgFlags=0) — settings apply but Windows overrides them on reboot
Request:
Please add compatibility support for systems with Credential Guard / VBS enabled, or provide an official workaround.
What Should Happen?
Run workspace
Error Messages/Logs
Failed to start Claude's workspace
VM service not running. The service failed to start.
Steps to Reproduce
/
Claude Model
None
Is this a regression?
I don't know
Last Working Version
_No response_
Claude Code Version
1.1.7053.0
Platform
Anthropic API
Operating System
Windows
Terminal/Shell
Windows Terminal
Additional Information
_No response_
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