[BUG] Claude Code App hangs
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
Ryzen 7 x64 machine, x64 installer produces Machine Type Mismatch, regular installer hangs at extraction.
When I run the .exe, it downloads the installer, but then
- On regular Windows installer: it gets stuck halfway.
- On Win64 installer: it produces a mismatch.
<img width="425" height="498" alt="Image" src="https://github.com/user-attachments/assets/5c5479f0-4acd-43ae-9bf3-cbc4ce3ecacb" />
<img width="396" height="354" alt="Image" src="https://github.com/user-attachments/assets/ce4cd76d-b130-49e4-9d01-f0512fe68675" />
What Should Happen?
The installer should install Claude Code App in my desktop.
Error Messages/Logs
Steps to Reproduce
- Download Claude Setup.exe from official Claude website
- Double-click to start or 'Run as Administrator'
- If regular Windows installer, it downloads installer (completes the 161Mb download)
- Starts loading screen - and gets stuck halfway.
- If Win64 installer, it doesn't download - it just says it's "for another machine".
Claude Model
None
Is this a regression?
Yes, this worked in a previous version
Last Working Version
_No response_
Claude Code Version
2.1.72 (Claude Code)
Platform
Anthropic API
Operating System
Windows
Terminal/Shell
PowerShell
Additional Information
Ryzen 7 x64 machine
OS Name Microsoft Windows 11 Home
System Manufacturer HP
System Model OMEN by HP 40L Gaming Desktop GT21-1xxx
System Type x64-based PC
Processor AMD Ryzen 7 7700X 8-Core Processor, 4501 Mhz, 8 Core(s), 16 Logical Processor(s)
Installed Physical Memory (RAM) 32,0 GB
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