[BUG] Claude Code App hangs

Resolved 💬 2 comments Opened Mar 12, 2026 by daxxterity Closed Apr 10, 2026

Preflight Checklist

  • [x] I have searched existing issues and this hasn't been reported yet
  • [x] This is a single bug report (please file separate reports for different bugs)
  • [x] I am using the latest version of Claude Code

What's Wrong?

Ryzen 7 x64 machine, x64 installer produces Machine Type Mismatch, regular installer hangs at extraction.
When I run the .exe, it downloads the installer, but then

  • On regular Windows installer: it gets stuck halfway.
  • On Win64 installer: it produces a mismatch.

<img width="425" height="498" alt="Image" src="https://github.com/user-attachments/assets/5c5479f0-4acd-43ae-9bf3-cbc4ce3ecacb" />

<img width="396" height="354" alt="Image" src="https://github.com/user-attachments/assets/ce4cd76d-b130-49e4-9d01-f0512fe68675" />

What Should Happen?

The installer should install Claude Code App in my desktop.

Error Messages/Logs

Steps to Reproduce

  1. Download Claude Setup.exe from official Claude website
  2. Double-click to start or 'Run as Administrator'
  3. If regular Windows installer, it downloads installer (completes the 161Mb download)
  4. Starts loading screen - and gets stuck halfway.
  5. If Win64 installer, it doesn't download - it just says it's "for another machine".

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

2.1.72 (Claude Code)

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

PowerShell

Additional Information

Ryzen 7 x64 machine
OS Name Microsoft Windows 11 Home
System Manufacturer HP
System Model OMEN by HP 40L Gaming Desktop GT21-1xxx
System Type x64-based PC
Processor AMD Ryzen 7 7700X 8-Core Processor, 4501 Mhz, 8 Core(s), 16 Logical Processor(s)
Installed Physical Memory (RAM) 32,0 GB

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