[BUG] Cowork: yukonSilver not supported on Intel i7-4770K (Dell OptiPlex 9020, Win 10 Pro)
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
Cowork fails to start with "VM service not running". The log shows yukonSilver not supported (status=unsupported), meaning Cowork is
rejecting the CPU entirely and never attempts to boot the VM.
What Should Happen?
The Cowork VM should start successfully. The Intel i7-4770K supports
all required virtualization features (VT-x, Hyper-V). It should not
be silently rejected as "unsupported" with no clear error to the user.
Error Messages/Logs
[cleanupVMBundleIfUnsupported] yukonSilver not supported (status=unsupported)
HCS operation failed: failed to create compute system: HCS not initialized - call InitHCS() first
Steps to Reproduce
- Install Claude Desktop on Dell OptiPlex 9020 (i7-4770K, Win 10 Pro 22H2)
- Enable Hyper-V and confirm VT-x is enabled in BIOS
- Open Cowork tab
- Observe: "Failed to start Claude's workspace — VM service not running"
- Check cowork_vm_node.log: shows "yukonSilver not supported (status=unsupported)"
Claude Model
None
Is this a regression?
No, this never worked
Last Working Version
_No response_
Claude Code Version
1.14328
Platform
Other
Operating System
Windows
Terminal/Shell
PowerShell
Additional Information
Hardware: Dell OptiPlex 9020, Intel i7-4770K @ 3.50GHz
Hyper-V fully enabled, VT-x confirmed enabled in BIOS
vmcompute and hns services both running
All VM files downloaded successfully (rootfs.vhdx, vmlinuz, initrd checksums validated)
Issue appears to be CPU blocklist - log shows "yukonSilver not supported (status=unsupported)"
i7-4770K supports all required virtualization features but is being rejected silently
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