[BUG] Cowork still unavailable after reinstalling with admin rights

Resolved 💬 5 comments Opened Feb 26, 2026 by pfaisant Closed Mar 30, 2026

Preflight Checklist

  • [x] I have searched existing issues and this hasn't been reported yet
  • [x] This is a single bug report (please file separate reports for different bugs)
  • [x] I am using the latest version of Claude Code

What's Wrong?

After being prompted that "Cowork requires a newer installation," I reinstalled the desktop app with administrator rights. However, the Cowork feature is still showing as unavailable and displaying the same "requires a newer installation" message.

The reinstallation message states: "Reinstall the desktop app to access Cowork and start handling off longer tasks."

I clicked the "Reinstall" button and completed the installation process with admin privileges, but the issue persists. The Cowork feature remains inaccessible even after the reinstallation.

What Should Happen?

After reinstalling the desktop app with administrator rights, the Cowork feature should become fully accessible and functional. The "Cowork requires a newer installation" message should no longer appear, and users should be able to access Cowork to handle longer tasks as intended.

Also reinstall button doesn't work in UI, nothing happening

Error Messages/Logs

Steps to Reproduce

  1. Receive notification that "Cowork requires a newer installation"
  2. Click the "Reinstall" button in the prompt dialog
  3. Complete the desktop app reinstallation process with administrator rights
  4. Launch the application after reinstallation
  5. Try to access Cowork feature
  6. Observe that the same "Cowork requires a newer installation" message still appears
  7. Cowork remains unavailable despite successful reinstallation

Claude Model

None

Is this a regression?

Yes

Last Working Version

_No response_

Claude Code Version

Latest version (issue occurs after reinstalling)

Platform

Claude Windows App

Operating System

Windows

Terminal/Shell

Windows Terminal

Additional Information

_No response_

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