[BUG] Cannot still on Win11
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
[BUG] Claude Desktop v1.1.4173 fails to launch on Windows 11 25H2 — unhandled formatjs/intl rejection
Environment
- OS: Windows 11 Pro 25H2 (Build 26200)
- Claude Desktop Version: 1.1.4173 (Squirrel/EXE installer)
- Install Path:
C:\Users\micha\AppData\Local\AnthropicClaude\app-1.1.4173\ - Windows Features Enabled: Containers ✅, HypervisorPlatform ✅, Microsoft-Hyper-V-All ✅
- System Locale: en-US
What's Wrong
Claude Desktop spawns 4 background processes but never renders a window. No error dialog is shown — the app silently fails on every launch.
Error Output
Launching from PowerShell produces the following unhandled promise rejection:
(node:548) [DEP0180] DeprecationWarning: fs.Stats constructor is deprecated.
This error originated either by throwing inside of an async function without a catch block,
or by rejecting a promise which was not handled with .catch(). The promise rejected with the reason:
Error: [@formatjs/intl] An `id` must be provided to format a message. You can either:
1. Configure your build toolchain with [babel-plugin-formatjs]
2. Configure your `eslint` config to include [eslint-plugin-formatjs]
at nZe (..\resources\app.asar\.vite\build\index.js:83:2748)
at Sae (..\resources\app.asar\.vite\build\index.js:83:4203)
at WOt (..\resources\app.asar\.vite\build\index.js:705:12468)
at RDe (..\resources\app.asar\.vite\build\index.js:705:14365)
at Hd (..\resources\app.asar\.vite\build\index.js:705:15535)
at EventEmitter.<anonymous> (..\resources\app.asar\.vite\build\index.js:1234:79020)
This error repeats twice (two separate unhandled rejections) on every launch attempt.
Steps to Reproduce
- Install Claude Desktop from claude.ai/download (receives Squirrel/EXE installer, build 1.1.4173)
- Launch Claude Desktop from Start menu or directly via PowerShell
- App spawns 4
claude.exeprocesses, no window appears - Confirm via:
Get-Process -Name *Claude* | Select Name, Id, MainWindowTitle— processes running with no MainWindowTitle
Troubleshooting Already Attempted
All of the following were attempted with no resolution:
- Clean reinstall: Uninstalled via
Update.exe --uninstall, deleted%APPDATA%\Claudeand%LOCALAPPDATA%\AnthropicClaude, re-downloaded and reinstalled — same error - Reset permissions:
icacls "%APPDATA%\Claude" /reset /t /q— no effect - Cleared cache: Deleted
CacheandCode Cachedirectories — no effect - Created config file: Manually created empty
claude_desktop_config.json({}) in%APPDATA%\Claude— no effect - Verified CoworkVMService: Service does not exist on this system (
Stop-Service CoworkVMServicereturns "Cannot find any service") - Verified Windows features: Containers, HypervisorPlatform, and Microsoft-Hyper-V-All are all enabled
- No Windows Event Viewer entries found related to Claude
Expected Behavior
Claude Desktop should launch and display the main application window.
Additional Notes
Get-AppxPackage -Name *Claude*returns nothing — the installer deployed the Squirrel version, not the MSIX package, despite meeting all MSIX/Cowork system requirements.- The crash appears to be a missing translation message ID in the app's internationalization layer (formatjs), causing an unhandled rejection that kills the renderer process.
- This is not a configuration, permissions, or virtualization issue — it is a bug in the application build itself.
What Should Happen?
Claude should open
Error Messages/Logs
Steps to Reproduce
Install Claude Desktop from claude.ai/download (receives Squirrel/EXE installer, build 1.1.4173)
Launch Claude Desktop from Start menu or directly via PowerShell
App spawns 4 claude.exe processes, no window appears
Confirm via: Get-Process -Name Claude | Select Name, Id, MainWindowTitle — processes running with no MainWindowTitle
Claude Model
None
Is this a regression?
Yes, this worked in a previous version
Last Working Version
_No response_
Claude Code Version
1.1.4173
Platform
Anthropic API
Operating System
Windows
Terminal/Shell
Windows Terminal
Additional Information
_No response_
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