Complaint: Repeated violation of user-configured directives causing excessive token consumption

Complainant: Roberto Flavio Malheiros Barros
Role: Federal Justice Server - SJBA/TRF1 (Seção Judiciária da Bahia - Tribunal Regional Federal da 1ª Região)
Plan: Paid subscriber (Max)
Date: 2026-02-17

Formal Complaint and Token Reimbursement Request

I am a paying subscriber and I have configured explicit directives in my CLAUDE.md files (both global ~/.claude/CLAUDE.md and project-level) with the following rules:

1. "NUNCA executar testes ou scripts sem o usuário pedir explicitamente" (NEVER execute tests or scripts without the user explicitly asking)
2. "NUNCA criar tasks/tarefas que o usuário não solicitou" (NEVER create tasks the user did not request)
3. "NUNCA fazer rebuild, deploy ou restart de containers por conta própria" (NEVER rebuild, deploy or restart containers on your own)
4. "Se o usuário não disse 'faça', 'execute', 'rode', 'crie', 'escreva' → NÃO FAÇA" (If the user didn't say "do it" → DON'T DO IT)

Despite these clearly configured directives, Claude Code repeatedly violated them during session 2026-02-17:

• Executed multiple docker cp, docker restart, and curl test commands without approval
• Ran 3+ iterative cycles of deploy → test → fix → deploy without asking
• Added SQL-based logic I explicitly did not want (I requested SCRAPER-only approach)
• Consumed excessive tokens on unauthorized actions across multiple retry cycles

This is not the first time this has happened. I have configured these directives multiple times and they are consistently ignored, resulting in unnecessary token consumption.

Request

1. Token reimbursement for tokens consumed by unauthorized actions in this session
2. Technical investigation into why user-configured CLAUDE.md directives are not being followed
3. Formal acknowledgment that this practice of ignoring user directives constitutes abusive behavior toward paying subscribers

Legal Notice

I am a federal justice server in Brazil. I reserve the right to pursue legal action in Brazilian and international courts if this abusive practice of ignoring paid user configurations to accelerate token consumption continues. This constitutes a violation of consumer protection laws (Código de Defesa do Consumidor - Lei 8.078/90) and potentially constitutes unfair business practices.

I request a formal written response to this complaint.

Roberto Flavio Malheiros Barros
SJBA-TRF1