[BUG] Subscription not updating to Max20 after upgrade from Pro
Status Closed — not planned
Maintainer reply None cached
Activity 15 comments · opened Nov 2, 2025 · closed Feb 12, 2026
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
limits.
Timeline:
- Early October: Downgraded from Max20 to Pro (needed to use Claude Code via API)
- Tuesday (October 29): Last day of Pro subscription, upgraded back to Max20
- Payment processed successfully via Apple Pay on iOS
- Since then: No update in account - still shows "Pro Plan" in Settings → Billing
- Rate limits remain at Pro tier instead of Max20
Expected behavior:
Account should display "Max20 Plan" and grant Max20 rate limits after successful payment
Actual behavior:
- Billing shows: "Pro Plan" (unchanged since Tuesday)
- Rate limits: Pro tier (should be Max20)
- Cannot work on projects due to insufficient Pro limits
Support contact attempts:
- Contacted via Fin AI Agent since yesterday - no response
- Received one email from Wallace on October 31 at 9 PM CET
- Support has not provided any solution or resolution
- Response time extremely slow for a critical billing issue
Additional context:
- Platform: iOS (Apple Pay payment method)
- Payment confirmed and processed
- Previous successful payment history with same method
Impact:
Critical - Unable to work on projects for 3+ days due to incorrect rate limits. Extremely dissatisfied with both the technical issue and lack of support resolution.
What Should Happen?
Rate limits and subscription plan should be Max20
Error Messages/Logs
Steps to Reproduce
Nothing
Claude Model
None
Is this a regression?
I don't know
Last Working Version
_No response_
Claude Code Version
1.0
Platform
Anthropic API
Operating System
Other
Terminal/Shell
Other
Additional Information
<img width="603" height="1311" alt="Image" src="https://github.com/user-attachments/assets/52233e5f-c83a-4172-90a4-0edd42bbbaa7" />
<img width="603" height="1311" alt="Image" src="https://github.com/user-attachments/assets/fabe93af-3c2a-415f-8c3e-43dc12d077ae" />
15 Comments
I'm experiencing this as well. I upgraded to Max x5 from the Pro plan after downgrading some time ago. Apple Account shows Max Plan, when I try to upgrade in the Claude iOS app, it says I'm already on Max x5, but the Billing still shows Pro.
Furthermore their support is trash! Since 6 days I got one answer which was generic information that didn't do anything to my problem!
In addition now launched free credits for claude code web - pro users 250 dollars and max 1000 dolars. Guess how much I got - 250 instead of 1000 dollars. It's unbelievable. Reaching out to instagram and x is also useless - nobody to reach!!!! Subscribing for 275€ per Month and getting shit support. Every day is a lost day at my projects.
Same problem here. No response from support either
Same issue here.
This issue has been inactive for 30 days. If the issue is still occurring, please comment to let us know. Otherwise, this issue will be automatically closed in 30 days for housekeeping purposes.
I'm experiencing a payment issue after upgrading to the Pro plan. The payment page froze during processing, but my credit card was charged and I received a Stripe invoice and receipt.
The Fin AI Agent was unable to resolve this, and I haven't received any human support.
Invoice ID: WIRD0UCR-0001
This needs urgent attention from Anthropic.
Did anyone figure out a solution? Having exact same issue and cannot fix/reach support despite multiple efforts on both fronts
In my case I opened a ticket at apple support to cancel my subscription. Afterwards I subscribed directly from the anthropics website and everything worked after that.
I ended up cancelling the subscription, refunding it through apple, and re-subscribing through the website. Ironically, a couple of days later the actual support found a minute to reply to the ticket
Did you guys have to wait until the end of the billing cycle to let the existing apple sub you paid for roll off? Thanks for the help
No I straight applied for refunding from apple support
This issue has been automatically closed due to 60 days of inactivity. If you're still experiencing this issue, please open a new issue with updated information.
This issue was closed incorrectly despite recent human comments. This behavior of the bot is reported at https://github.com/anthropics/claude-code/issues/16497. Please upvote that issue, so maybe it gets noticed.
For anyone that finds this after paying for Pro and not getting upgraded. The billing settings showed my payment was confirmed and still had me on the free plan. It took 30 minutes for this to eventually change, so waiting may resolve it. The chatbot and support email address both refused to connect me to human support, so best of luck if this happens to you! Fin the AI bot runs this company now... 💀
This issue has been automatically locked since it was closed and has not had any activity for 7 days. If you're experiencing a similar issue, please file a new issue and reference this one if it's relevant.