[BUG] CVP access revoked without notice; identity verification (KYC) locked as "not approved" with no retry, so Claude Code keeps hitting cyber safeguard blocks

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

I'm trying to apply for the Cyber Verification Program, but the required identity verification (KYC) step is locked. It only shows "This verification was not approved. Contact support if you need help." with no retry option and no reason given.

Because KYC can't be completed, I can't submit the CVP application at all. Without CVP, Claude Code keeps hitting cyber safeguard blocks during authorized security work. A support ticket has been queued for over a week with no response.

What Should Happen?

A failed KYC attempt should allow retrying (e.g., with a different government ID) or show a reason, instead of permanently blocking the CVP application.

Requested action: please reset my KYC so I can retry with my passport and complete the CVP application, or route it for manual review.

Error Messages/Logs

Verification Portal (KYC step):
This verification was not approved. Contact support if you need help.

Steps to Reproduce

1. Open the Verification Portal and start a CVP application.
2. Reach the identity verification (KYC) step.
3. It shows "This verification was not approved." with no retry button.
4. The CVP application cannot be submitted.

Claude Model

Opus

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

2.1.292 (Claude Code)

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

PowerShell

Additional Information

• Support conversation ID: 215476148394574 (queued for human review)
• Identity Verification Help Form also submitted
• Happy to share account and verification details privately if a maintainer reaches out