Claude Docs artifact: export fails on a personal Max plan ("Your organization doesn't allow PDF export here." / "Couldn't prepare the file.")

Environment

• Claude desktop app, Code tab, macOS 26 (Darwin 25.5.0)
• Claude Code 2.1.275
• Personal Max subscription; the account belongs to no organization or workspace

Steps

1. In a Code-tab session, have Claude create a Claude Docs artifact (a "Docs" type artifact, content written through the docs connector).
2. Open the doc in the viewer and use the export control.
3. Choose PDF. Then try the other formats.

Expected

The file downloads.

Actual

• PDF: a red banner reading exactly "Your organization doesn't allow PDF export here." The account has no organization.
• Other formats: a red banner reading exactly "Couldn't prepare the file."

Screenshots of both banners are available on request.

Evidence that export itself works

In the same session, Claude called the docs connector's export tool for the same tab with format: "pdf" and received the PDF as base64 (10 pages, 206 KB). So the content exports; the viewer's export path is blocked by a permission check that appears to assume a workspace policy exists, and the non-PDF formats fail separately.

Related

A Mermaid code block in the doc exports to the PDF as plain text rather than a rendered diagram. Replacing the block with an uploaded PNG works around it, but the viewer renders Mermaid, so the export is inconsistent with the view.