Browser pane tool fails on all read/screenshot calls with "Policy check temporarily unavailable"

Status Open
Maintainer reply None cached
Activity 2 comments · opened Sep 5, 2026

Preflight Checklist

  • [x] I have searched existing issues and this hasn't been reported yet
  • [x] This is a single bug report (please file separate reports for different bugs)
  • [x] I am using the latest version of Claude Code

What's Wrong?

The in-app "side browser" pane (Claude Browser tool) opens and connects fine — tab-context checks succeed — but every call that reads or views page content (screenshot, get_page_text, read_page, find) fails immediately with:

"Policy check temporarily unavailable; retry."

This has persisted for ~24 hours across multiple sessions. A full restart of the Claude Code desktop app did not resolve it (the app restart did clear a separate symptom where the pane was stuck showing a stale page, but the underlying read/screenshot error remains identical after restart).

Platform: Windows 11 Pro
Claude Code: desktop app

What Should Happen?

The browser tool should be able to take a screenshot or read the page content instead of failing immediately.

Error Messages/Logs

Policy check temporarily unavailable; retry.

Steps to Reproduce

  1. Open the Claude Browser pane / navigate to any page
  2. Call any read/view action (screenshot, get_page_text, read_page, find)
  3. Error returned immediately every time

Claude Model

Sonnet (default)

Is this a regression?

I don't know

Last Working Version

_No response_

Claude Code Version

1.46388.3.0

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Windows Terminal

Additional Information

_No response_

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