Claude Desktop crashes randomly during use on Windows 11 25H2 (v1.40609.0)

Status Open
Maintainer reply None cached
Activity 0 comments · opened Aug 30, 2026

Preflight Checklist

  • [x] I have searched existing issues and this hasn't been reported yet
  • [x] This is a single bug report (please file separate reports for different bugs)
  • [x] I am using the latest version of Claude Code

What's Wrong?

App version: 1.40609.0 (f65e38), built 2026-08-27
Windows version: Windows 11, version 25H2 (OS Build 26200.9278)

What's wrong:
Claude Desktop crashes intermittently during normal use — not tied to a specific action I've been able to identify, just happens randomly while the app is open.

Steps already tried (none resolved it):

Forced a clean update via the installer from claude.ai/download
Repaired the app via Windows Settings → Apps → Claude → Advanced options → Repair
Checked for and killed leftover claude.exe processes in Task Manager before relaunching

Crash dump:
Found in %APPDATA%\Claude\Crashpad\reports — attached below.

What Should Happen?

claude desktop app should be running without crashing repeatedly - troubleshooting and app repair options should also be working normally

Error Messages/Logs

Steps to Reproduce

NA

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

na

Platform

Other

Operating System

Windows

Terminal/Shell

Terminal.app (macOS)

Additional Information

_No response_

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