Claude Desktop crashes randomly during use on Windows 11 25H2 (v1.40609.0)
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
App version: 1.40609.0 (f65e38), built 2026-08-27
Windows version: Windows 11, version 25H2 (OS Build 26200.9278)
What's wrong:
Claude Desktop crashes intermittently during normal use — not tied to a specific action I've been able to identify, just happens randomly while the app is open.
Steps already tried (none resolved it):
Forced a clean update via the installer from claude.ai/download
Repaired the app via Windows Settings → Apps → Claude → Advanced options → Repair
Checked for and killed leftover claude.exe processes in Task Manager before relaunching
Crash dump:
Found in %APPDATA%\Claude\Crashpad\reports — attached below.
What Should Happen?
claude desktop app should be running without crashing repeatedly - troubleshooting and app repair options should also be working normally
Error Messages/Logs
Steps to Reproduce
NA
Claude Model
None
Is this a regression?
Yes, this worked in a previous version
Last Working Version
_No response_
Claude Code Version
na
Platform
Other
Operating System
Windows
Terminal/Shell
Terminal.app (macOS)
Additional Information
_No response_