[BUG]
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
Title: Active Pro subscription not recognized — /login ends with "Claude Max or Pro is required to connect to Claude Code" (server-side entitlement, status shows Pro)
What's wrong:
I have an active, paid Claude Pro subscription that works normally on claude.ai. The same account has been in continuous use with Claude Code for 12+ months with no change on my end. Claude Code now blocks access despite /status showing the Pro plan.
/status output:
- Login method: Claude Pro account
- Email: brittobj@mail.uc.edu
- Organization: brittobj@mail.uc.edu's Organization
Steps to reproduce:
- Run /login
- Select "1. Claude account with subscription"
- Browser OAuth flow completes successfully
- Result: "Claude Max or Pro is required to connect to Claude Code" with an "Upgrade to Max or Pro" button
Troubleshooting already done (none resolved it):
- /logout, /login repeatedly
- claude update to latest version
- Full terminal restart
- Confirmed no ANTHROPIC_API_KEY set in shell profile or environment
- Subscription confirmed active on claude.ai under the same email
This matches the pattern in several open issues where the entitlement/access-control layer doesn't sync with an active subscription. The block occurs server-side during OAuth, before any client-side change can affect it. Happy to provide claude doctor output, session IDs, HAR files, or a screen recording.
Environment:
- Claude Code version: [run
claude --versionand paste] - OS: [your OS]
- Login method per /status: Claude Pro account
What Should Happen?
Claude Code should recognize my active Pro subscription and let me send messages normally, as it has for the past 12+ months.
Error Messages/Logs
On /login, OAuth completes in browser, then returns: "Claude Max or Pro is required to connect to Claude Code" with an "Upgrade to Max or Pro" button. No local error logs are generated — the block happens server-side during the OAuth entitlement check.
Steps to Reproduce
- Open Claude Code
- Run /login
- Select "1. Claude account with subscription"
- Complete OAuth flow in browser
- Result: "Claude Max or Pro is required to connect to Claude Code" — despite active Pro subscription
Claude Model
Opus
Is this a regression?
Yes, this worked in a previous version
Last Working Version
Worked on this same account for 12+ months; broke suddenly today, same version, no change to my setup.
Claude Code Version
2.1.126
Platform
Anthropic API
Operating System
Windows
Terminal/Shell
Other
Additional Information
Subscription is confirmed active and working on claude.ai right now; issue is isolated to Claude Code. Also affects /mcp auth and normal messages, not just /login.