[BUG] I can´t login
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
Good evening, how are you? I am experiencing issues with several login accounts, which I will list after describing the problem common to all of them. The day before yesterday (24/07/2026), around 4:30 PM, I was using Claude and Claude Code normally while logged into the Pro plan account armandsoul@gmail.com when it suddenly logged me out. I tried logging in with this account multiple times without success. I then tested other free client accounts I have access to, and they aren't logging in either. Today, I contacted support via chat to try and resolve the issue, but without success. The accounts have already been unlinked from Gmail; even when using the email link to sign in via email address alone, the same error occurs: it fails to log in and asks if I want to create a new account. I have cleared the cache, app cache, and all browsing data in both Chrome and Edge, yet the error persists. The same thing happens in incognito windows. Other client logins work, but the ones I will list trigger this error. I even tried logging in using a mobile browser on a different network—without success. These were browsers where Claude had never been loaded before, so there was no existing cache. No VPN is being used. All login credentials are correct. Any URL your AI sends me (billing, restricted pages, etc.) fails to work because they require a login. The form on the "restricted" page won't load because it requires a login for all these accounts. None of the email addresses received notifications stating the accounts were deleted, restricted, or blocked due to policy violations, nor does such a message appear during login attempts. I tried logging in via the mobile app, and the accounts work there. The problem lies with desktop web browsers—though, as mentioned, this only affects specific accounts; others work fine. Below are the accounts that need to be checked and are experiencing the issue. - armandsoul@gmail.com (my personal account) - homeromonacopsicanalista@gmail.com - homeromonacopsi@gmail.com - orimystyco@gmail.com Accounts that worked normally across all browsers and connections—showing that the issue does not lie there, but likely within your application: - mereinveto2020@gmail.com - homero.monaco23@gmail.com I´ve written to usersafety@mail.anthropic.com with no success as well. I look forward to receiving an email from you with a resolution or further instructions to resolve the issues with each account. Sincerely, Thank you, Homero
What Should Happen?
Good evening, how are you? I am experiencing issues with several login accounts, which I will list after describing the problem common to all of them. The day before yesterday (24/07/2026), around 4:30 PM, I was using Claude and Claude Code normally while logged into the Pro plan account armandsoul@gmail.com when it suddenly logged me out. I tried logging in with this account multiple times without success. I then tested other free client accounts I have access to, and they aren't logging in either. Today, I contacted support via chat to try and resolve the issue, but without success. The accounts have already been unlinked from Gmail; even when using the email link to sign in via email address alone, the same error occurs: it fails to log in and asks if I want to create a new account. I have cleared the cache, app cache, and all browsing data in both Chrome and Edge, yet the error persists. The same thing happens in incognito windows. Other client logins work, but the ones I will list trigger this error. I even tried logging in using a mobile browser on a different network—without success. These were browsers where Claude had never been loaded before, so there was no existing cache. No VPN is being used. All login credentials are correct. Any URL your AI sends me (billing, restricted pages, etc.) fails to work because they require a login. The form on the "restricted" page won't load because it requires a login for all these accounts. None of the email addresses received notifications stating the accounts were deleted, restricted, or blocked due to policy violations, nor does such a message appear during login attempts. I tried logging in via the mobile app, and the accounts work there. The problem lies with desktop web browsers—though, as mentioned, this only affects specific accounts; others work fine. Below are the accounts that need to be checked and are experiencing the issue. - armandsoul@gmail.com (my personal account) - homeromonacopsicanalista@gmail.com - homeromonacopsi@gmail.com - orimystyco@gmail.com Accounts that worked normally across all browsers and connections—showing that the issue does not lie there, but likely within your application: - mereinveto2020@gmail.com - homero.monaco23@gmail.com I´ve written to usersafety@mail.anthropic.com with no success as well. I look forward to receiving an email from you with a resolution or further instructions to resolve the issues with each account. Sincerely, Thank you, Homero
Error Messages/Logs
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Algumas coisas para você revisarSteps to Reproduce
I have access to, and they aren't logging in either. Today, I contacted support via chat to try and resolve the issue, but without success. The accounts have already been unlinked from Gmail; even when using the email link to sign in via email address alone, the same error occurs: it fails to log in and asks if I want to create a new account. I have cleared the cache, app cache, and all browsing data in both Chrome and Edge, yet the error persists. The same thing happens in incognito windows. Other client logins work, but the ones I will list trigger this error. I even tried logging in using a mobile browser on a different network—without success. These were browsers where Claude had never been loaded before, so there was no existing cache. No VPN is being used. All login credentials are correct. Any URL your AI sends me (billing, restricted pages, etc.) fails to work because they require a login. The form on the "restricted" page won't load because it requires a login for all these accounts. None of the email addresses received notifications stating the accounts were deleted, restricted, or blocked due to policy violations, nor does such a message appear during login attempts. I tried logging in via the mobile app, and the accounts work there. The problem lies with desktop web browsers—though, as mentioned, this only affects specific accounts; others work fine.
Claude Model
None
Is this a regression?
Yes, this worked in a previous version
Last Working Version
_No response_
Claude Code Version
v2.1.233
Platform
Anthropic API
Operating System
Windows
Terminal/Shell
Windows Terminal
Additional Information
<img width="2880" height="1572" alt="Image" src="https://github.com/user-attachments/assets/18debf74-7d51-4110-9ff2-4af692c3ded0" />
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