[BUG] Dispatch does not appear in sidebar of Desktop app (Pro plan, Windows OS)

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Dispatch does not appear in the sidebar of my desktop app.

What Should Happen?

When Cowork is selected, Dispatch should appear in the sidebar of the desktop app.

Error Messages/Logs

Steps to Reproduce

1. Open Claude desktop
2. Start a new chat with Cowork
3. Dispatch should appear in the sidebar

Have also tried starting a remote-control session via Windows Powershell and am told no device can be found and to check if the desktop app is logged in and open, which it is.

Have tried from my mobile and it cannot find any devices despite my desktop app being logged in and running.

Claude Model

Sonnet (default)

Is this a regression?

No, this never worked

Last Working Version

_No response_

Claude Code Version

Version 1.25927.0 (003700)

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

PowerShell

Additional Information

I am on the Pro plan, my subscription is active, I can see Dispatch in my mobile app, I have tried all local troubleshooting I can including using Fin who ultimately said my issue needed to be routed to a human for resolution and I have received no response on or validation it was even routed.

This appears to be a backend account-sync issue that needs someone at Anthropic to look at and resolve.