[BUG] Dispatch tab completely missing from Claude Desktop sidebar (Windows 11, Pro plan)

Same issue in the latest Mac version.

Same issue on Windows Desktop App. I was able to get Cowork / Scheduled tasks working correctly again, but all signs of Dispatch are gone on the Desktop app. And the ios app fails to pair when you go to the Dispatch tab there. I've watched the interface change perhaps 3 times on the desktop app in the course of 2 weeks, so I figured it was just a glitch (that also causes issues with Cowork working without taking some advanced steps), but was hoping Dispatch would be back by now.

I am having this same issue. US locale. Everything else in my desktop app works, but dispatch is not showing. It is showing on my phone app, but I cannot pair the two. I just got the pro plan 2 days ago.

Same here on MacOS. Also, iPhone is trying to initiate dispatch, but does not find the desktop app.

Same for me. No Dispatch tab on MacOS. iPad is looking for desktop app but cannot find.

Same here on MacOS in the US. Has Claude given any solution?

Why is this issue marked as invalid?

We just bought a team pro license for the org and the Dispatch on desktop is missing (Windows 10 and 11). The dispatch feature is much requested by the accounting and sales dept.

Happening on Mac still, Max 20 plan

@bcherny Can you please comment on this bug? There has been no response from any Claude developer to the multiple threads regarding this issue. Claude Support has also been ignoring related tickets for weeks, with no response at all. I am very disappointed with how bugs are being handled by Claude. This bug was reported weeks ago, but there has been no response from Claude, and none of the updates released in recent weeks have addressed it. Just silence.

Same issue here, macOS Tahoe, M4 MacBook Pro, Pro plan. Dispatch works fine on iOS but there's no Dispatch entry anywhere in the Desktop sidebar — not even an error state, just absent. Confirmed same account/email on both devices, plan is correctly showing Pro on both, no beta toggle in Settings, and two full uninstall/reinstalls of the Desktop app didn't change anything.

Also want to add a data point on the support side, since @vinschger mentioned Support silence too: I've filed 3 separate tickets through the in-app Fin agent. Each time Fin said it was escalating to a human and that I'd get an email reply — most recent conversation ID 215475222664328, filed days ago. I searched my entire mailbox (all folders, including Junk and Trash) and there is no trace of any reply ever arriving, not even spam-filtered. So whatever's breaking here, the escalation-to-human-support pipeline seems to be silently failing too, not just this UI bug.

@bcherny would really appreciate any visibility into whether this is a known rollout/entitlement issue on the backend — happy to provide logs or a screen recording if useful.

Same issue here

Same issue here with Mac OS.
App re-install, re-login and so on already tested, nothing helps. From what I remember: I think I saw the option once on the desktop-app but pairing didn't work for whatever reason. Since then Dispatch disappeared completely.
Any similar observations?

Labeling as "invalid" is maybe due to not directly concerning Claude Code but instead the Desktop Apps. Is there any way to move the ticket there? I was not able to find the corresponding repo...

has anyone received a reply from Claude support? No reaction to my ticket since weeks. I am really astonished: we are paying customers and the support is ignoring such tickets. I would also expect at least a reaction here on github from the developer team.

No I have yet to receive a reply from Claude support in two weeks.

Over a month here. Not holding my breath.
On Friday, August 21st, 2026 at 10:52 AM, youngb5150 @.***> wrote:

youngb5150 left a comment (anthropics/claude-code#77071)

No I have yet to receive a reply from Claude support in two weeks.

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Same issue here. Pretty major bug if you ask me.

@codebytere-ant do you see any possibility this can be fixed? it seems to be a server-side problem?! No reaction from Claude support since weeks.

@codebytere-ant can you please let us know, if this issue can be fixed? We are all paying customers and get no reaction from claude support since many weeks and even here on github no reaction at all from the claude team. this is quite frustrating. any possibility to escalate this isse?

This is a problem in Linux too: https://github.com/anthropics/claude-code/issues/82431

Another macOS data point, with one detail that may be new to this thread: for me Dispatch was present and then disappeared, on an unchanged install.

Environment: Claude desktop app 1.40609.0, macOS on Apple Silicon (Electron 42.10.0, Node 24.18.1), Max plan, mobile app on the current version signed into the same account.

Behaviour: Dispatch was visible in the Cowork sidebar on Aug 24-25, 2026. It was gone the next time I opened the app and has not returned as of Aug 30. The mobile app shows Dispatch and runs the pairing flow, which fails with "Pairing failed" and lists "Dispatch is set up in Claude Desktop" as the first item to check, which is impossible to satisfy when no desktop entry exists.

Tried without effect: full quit and relaunch, sign out and back in, complete delete and clean reinstall, and clearing ~/Library/Application Support/Claude (the macOS equivalent of %APPDATA%\Claude) followed by a fresh sign-in. Cowork sessions, connectors and the device bridge all work normally, so only Dispatch is affected.

Why this may help triage: the original report here records this as "never worked". Mine appeared and then vanished with no app update, no config change and no action on my side, which points at a server-side feature flag or rollout cohort rather than anything local, and is consistent with reinstalls and state wipes being useless across every report in this thread.

One process note: this issue carries an automated "invalid / doesn't seem to be related to Claude Code" label and has no assignee, which may be why it has sat since July 13 while duplicates keep arriving.

Same issue here, Windows, Pro plan — adding a data point since duplicates keep piling up with no response.

Environment

OS: Windows
Claude Desktop version: 1.40609.0 (f65e38), released 27 Aug 2026
Plan: Pro (individual)
Mobile app: latest version, same account signed in on both devices

Behaviour
No Dispatch entry anywhere in the Claude Desktop sidebar — not in Cowork, not in Settings, not in the "+ New" dialog. This is a first-time setup attempt, not a regression: Dispatch has never appeared on this machine. The mobile app shows the Dispatch onboarding screen normally and instructs me to complete setup on desktop first, but there's no entry point to do that.

Already tried

Confirmed latest published build
Full quit and relaunch of the desktop app
Signed out and back in
Confirmed Cowork itself works normally otherwise (sessions, connectors)

Given how many reports here span Windows, macOS and Linux, on both fresh installs and machines where Dispatch previously worked and then vanished, this really does look server-side rather than a local install problem. Would appreciate any update from the team — several of us have been waiting weeks with no response.

+1, and this narrows it down further — Team plan, not just Pro.

Same symptom as the original report: Dispatch entry entirely absent from the Claude Desktop sidebar (only New, Projects, Artifacts, Scheduled, Customize visible — no Dispatch anywhere, including nested).

Environment:

Claude for Windows: 1.40609.0 (f65e38)
Windows 11 Enterprise, Version 24H2 (OS Build 26100.9168)
Account: Team plan, Dispatch confirmed enabled at the workspace admin level (I'm an Owner on this workspace)

Cross-device/cross-account comparison:

This Team account: Dispatch visible on iOS, missing on Windows desktop
My separate personal Pro account: Dispatch works correctly on both Windows desktop and mobile, same PC, same Windows build

Since the Pro account behaves correctly on identical hardware/OS/app version, this looks less like a platform/rendering bug and more like the desktop client failing to pick up the Dispatch entitlement specifically for Team-plan accounts — possibly an admin-enabled-but-not-propagated-to-desktop issue, similar in shape to what's described in #82431 (entitlement present server-side, desktop client just doesn't render it).

Troubleshooting already attempted (none resolved the issue):

Fully closed and reopened the app
Signed out and back in
Full uninstall and reinstall

Happy to grab logs or try anything a maintainer wants tested.

New data point that I do not think is in this thread yet: Dispatch has now disappeared from the mobile app as well, on the same account. Every report here so far, including my own, describes mobile still showing Dispatch while desktop does not. That is no longer true for me.

Timeline on this account

• Desktop: the Dispatch entry has never appeared in the Cowork sidebar. Only New, Projects, Artifacts, Scheduled, Customize.
• Mobile: previously showed Dispatch and ran the onboarding screen, which instructs you to complete setup in Claude Desktop first, unreachable because there is no desktop entry.
• As of 2026-09-05, mobile no longer shows Dispatch at all. It is now absent on both surfaces.

Environment

• Plan: Max
• Claude Desktop: current release channel, auto updated. Per the Cowork changelog that is 1.46388.3 (2026-09-04)
• Surface Pro 11, Snapdragon, Windows 11 ARM64
• Claude mobile app, current version, signed into the same account

Tried, no effect: clean reinstall, clearing %APPDATA%\Claude, sign out and back in on both desktop and mobile, enabling the Windows Virtual Machine Platform feature. That last one did fix a separate problem, local Cowork could not run at all until it was enabled, but it made no difference to Dispatch.

Why I think this is server side rather than a client rendering bug

Three observations in this thread now point the same way:

1. A commenter has Dispatch working on a personal Pro account and missing on a Team account, same PC, same OS, same app build.
2. A macOS commenter had Dispatch appear on Aug 24 to 25 and then vanish on an unchanged install.
3. Mine has now switched off on mobile too, with no app change on either device.

A client that renders the entry correctly for one account and not another, on the same binary, is not a layout or platform problem. It looks like an account level entitlement flag.

Worth noting the feature is not withdrawn: https://claude.com/docs/cowork/guide/dispatch still documents Dispatch as requiring a Pro or Max plan on macOS or Windows.

I filed #87253, which was closed as a duplicate of this one. Happy to provide account details or logs to anyone who picks this up.

I can confirm this. Now "dispatch" disappeared from the ios app, too. Pro account. No reply from customer support since weeks to my open ticket. Absolutely no reaction to all these reports of paying customers here on github.

its better if they completly remove it then leave it like that with so many users locked away from this feature , dispatch is not a real thing for now.

Same here, with one difference that may help narrow it down: for me this is a regression, not a never-appeared case. Dispatch (beta) used to be in my sidebar under Scheduled and it has now disappeared.

Details:

• Windows 11 Pro (10.0.26200), Claude desktop app, Cowork mode, Pro plan
• Noticed 21–22 September 2026
• Also missing on claude.ai in Chrome on the same machine, so it is not desktop-app-only for me
• Not offered under More → Edit sidebar, so it cannot be re-enabled
• Mobile app on the same account still shows Dispatch (beta) normally
• My existing dispatch items are still there: they appear grouped under a "Dispatch" heading in the desktop chat list — only the Dispatch nav entry itself is gone

So on this account the data and the mobile entry point both survive while the desktop/web nav entry vanished, which points at a client-side rollout or feature-flag issue rather than pairing or account state.

I have a firm impression that Dispatch is being sunset in favor of unifying the desktop experience under cowork. It would be nice to get an official confirmation. Let's stop pretending that it is a supported feature.