Cowork install fails — leftover CoworkVMService blocks reinstall, ACL denies delete even under elevated admin
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
Environment:
OS: Windows 11
Claude Desktop: latest installer (redownloaded fresh, same result)
Problem:
Cowork installation fails with: "Administrator access is required to install Claude with full features. You can try again or install without Cowork." This occurred on first install and persisted after redownloading the installer.
Diagnostics performed:
Get-Service CoworkVMService → service already exists and is Running, despite the failed install.
Attempted Stop-Service CoworkVMService -Force (elevated PowerShell) → succeeded.
Attempted sc.exe delete CoworkVMService (same elevated session) → failed: "OpenService FAILED 5: Access is denied."
Checked the service ACL via sc.exe sdshow CoworkVMService:
D:(A;;CCLCSWRPWPDTLOCRRC;;;AU)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;S-1-5-80-1949724575-2387902436-65106593-1201171665-3968604)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
The ACL grants control only to Authenticated Users (limited) and a specific service SID — not to Administrators, which explains the delete failure even with full elevation.
- Diagnostic log saved locally at: C:\Users\jvig2\AppData\Local\Temp\ClaudeSetup.log
Result: Unable to remove the stuck service through normal means (service control or registry, since takeown doesn't apply to registry paths). This appears to be the same root cause as existing reports (issues #49540, #48437) — HRESULT 0x80073CF6, "Cowork requires administrator privileges to install" despite confirmed full elevation.
Ask: The installer should not leave a service in this state on failure, and/or the uninstaller should be able to clean it up without requiring manual registry ACL edits.
What Should Happen?
.
Error Messages/Logs
Steps to Reproduce
.
Claude Model
None
Is this a regression?
Yes, this worked in a previous version
Last Working Version
_No response_
Claude Code Version
.
Platform
Anthropic API
Operating System
macOS
Terminal/Shell
PowerShell
Additional Information
_No response_
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