[BUG] Org-level banned flag not cleared after user-level reinstatement — cannot resubscribe to Max, Claude Code CLI stuck on Free tier (account_banned)

Summary

I use Claude Code through the official CLI for my daily work, coding, debugging, and project architecture. My Max 20x subscription was suspended by an automated risk signal, then Anthropic restored my user-level access and refunded the subscription. But the organization on my account still has a banned flag, so I cannot resubscribe to Max. Without an active Max subscription, claude CLI falls back to Free tier limits, which blocks my normal Claude Code workflow.

The bug

This is a Trust & Safety vs account/subscription system sync gap. When Anthropic restored my user-level access, the org-level banned flag was not cleared. So the user layer works (I can log in, see chat history, use Free tier), but the org layer is still banned (any subscription attempt returns 400 account_banned).

This is the mirror image of #51588: there, the org was reinstated but member accounts stayed disabled (user layer lagged). Here the user layer was restored but the org kept its banned flag (org layer lagged). Same root cause — Trust & Safety and the account/subscription systems are not coupled transactionally.

Error

When I try to resubscribe to Max (needed for Claude Code usage), the subscription endpoint returns:

PUT /api/organizations/[org_id]/subscription
HTTP 400

{
  "type": "error",
  "error": {
    "type": "invalid_request_error",
    "message": "Cannot start subscription for a banned organization",
    "details": {
      "error_visibility": "user_facing",
      "error_code": "account_banned"
    }
  },
  "request_id": "[redacted — available privately to Anthropic staff]"
}

I can provide the account email, user UUID, org UUID, request ID, and a full HAR privately to Anthropic staff through a secure channel. Not posting them publicly to avoid correlating my GitHub identity with my Anthropic account.

Steps to reproduce

1. I had an active Max 20x subscription, used daily with claude CLI. Account got suspended by an automated risk signal (suspected false positive).
2. Anthropic restored user-level access and refunded the subscription. The account now logs in as Free plan with chat history intact.
3. I tried to resubscribe to Max so I can resume Claude Code work.
4. The Subscribe action returns 400 account_banned. The org is still banned even though the user was restored.
5. claude CLI now runs on Free tier limits, blocking my normal workflow.

What should happen

When Anthropic restores user-level access after an enforcement action, the org-level banned flag should also be cleared (or the user should be moved to a fresh org), so the account can resubscribe to Max and use Claude Code at full capacity again.

Right now I'm stuck: user works, org is dead, can't pay for the subscription that Claude Code needs.

Why the standard appeal form doesn't apply

The appeal form at claude.ai/restricted redirects to /new for me, because my user-level account is no longer disabled. So the documented appeal path is closed even though the org is still banned. Emailing usersafety@anthropic.com only returns an automated bot loop pointing back to /restricted.

Ask

1. Clear the banned flag on the affected organization so I can resubscribe and resume Claude Code work, or
2. Move my user account to a new, unbanned organization, or
3. Tell me which support channel can handle this.

Compliance note

I have not opened a new personal Max account elsewhere, per AUP. I'd like to resubscribe on the original account once the org flag is cleared.

Environment

• Claude Code Version: 2.1.197
• Platform: Anthropic API
• Operating System: macOS
• Terminal/Shell: Terminal.app (macOS)

Related

• #51588 — same org-vs-user sync gap, opposite direction (org reinstated, user still disabled)
• #67069 — similar account disabled by automated risk signal, China user, VPN false positive