[BUG] Cowork "yukonSilver not supported" on Windows 11 25H2 (Build 26200) — stable GA channel
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
The Cowork tab shows "Cowork requires a newer installation" and the Reinstall button does nothing. The VM never starts.
Related to #28238 (closed as duplicate/stale) and #25136. Filing fresh to confirm this persists on the STABLE 25H2 GA release (Build 26200), not Insider/Dev.
Environment:
- OS: Windows 11 25H2, Build 26200.0 — General Availability / stable channel, NOT Insider
- CPU: AMD Ryzen 7 8700F (x64)
- App: Claude Desktop 1.12603.1, installed via winget (Anthropic.Claude), installer hash verified
- Plan: Max (individual account)
Already verified / ruled out:
- VirtualizationFirmwareEnabled => True
- VirtualMachinePlatform feature enabled + rebooted
- vmcompute service Running, StartType Automatic
- Clean reinstall: uninstall + deleted %LOCALAPPDATA%\AnthropicClaude and %APPDATA%\Claude, then fresh install
- Build is >= 19041 per the documented platform check, yet yukonSilver is still flagged unsupported
Build 26200 (25H2) is now a stable GA release, so this affects regular users, not just Insider builds.
What Should Happen?
The yukonSilver VM should recognize Windows 11 Build 26200 (25H2) as a supported platform, since Hyper-V and all required virtualization features are enabled. Cowork should initialize and the tab should be functional. Request: add Build 26200 to the yukonSilver supported-build list.
Error Messages/Logs
From %APPDATA%\Claude\logs\cowork_vm_node.log:
[cleanupVMBundleIfUnsupported] yukonSilver not supported (status=unsupported), checking for stale bundle...
Steps to Reproduce
- Install Claude Desktop on Windows 11 25H2 (Build 26200) via winget (Anthropic.Claude)
- Enable VirtualMachinePlatform and reboot; confirm vmcompute service is Running
- Open Claude Desktop and click the Cowork tab
- Result: "Cowork requires a newer installation" appears; Reinstall button does nothing; VM never starts
- Log %APPDATA%\Claude\logs\cowork_vm_node.log shows: yukonSilver not supported (status=unsupported)
Note: This is the Cowork desktop feature, not the Claude Code CLI. Reproducible on any Windows 11 Build 26200 (25H2) machine with virtualization fully enabled.
Claude Model
None
Is this a regression?
I don't know
Last Working Version
_No response_
Claude Code Version
Claude Desktop 1.12603.1 (Cowork desktop, not Claude Code CLI)
Platform
Anthropic API
Operating System
Windows
Terminal/Shell
PowerShell
Additional Information
Environment verified:
- VirtualizationFirmwareEnabled => True
- VirtualMachinePlatform enabled + rebooted
- vmcompute service Running, StartType Automatic
- Clean reinstall performed (deleted %LOCALAPPDATA%\AnthropicClaude and %APPDATA%\Claude)
- Build 26200 is >= 19041 per documented platform check, yet yukonSilver is flagged unsupported
Related: #28238 (closed as duplicate/stale), #25136
Request: add Build 26200 (Windows 11 25H2 GA) to the yukonSilver supported-build list.
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