[Bug] Console billing: Tax calculation not resolving in checkout form
Bug Description
Subject: Bug Report: Credits Purchase Checkout Stuck — Tax Calculation Not Resolving (Safari)
Hi Anthropic Support,
I am unable to complete the credits purchase on console.anthropic.com. The checkout form is fully filled in but the 'Buy $5 of credits' button remains inactive because the tax calculation never resolves — it stays at '$--' indefinitely.
Account email: edrygarciaramos@gmail.com
Steps to reproduce:
1. Go to console.anthropic.com → billing → Buy credits
2. Select $5 amount
3. Fill in full billing address (Las Vegas, NV 89142, United States)
4. Enter valid credit card details (Mastercard)
5. Enter email and mobile number
6. Check 'My shipping address is the same as my billing address'
7. Estimated tax shows '$--' and Total due shows '$--'
8. 'Buy $5 of credits' button is grayed out and unclickable
Troubleshooting already attempted:
- Unchecked and rechecked the billing address checkbox
- Scrolled and changed focus on the form
- Waited 30+ seconds
- Changed credit amount from $5 to $20 and back
- Logged out and logged back in
- Tried in Safari (current browser)
- Tried incognito/private window
- Cleared cookies and cache
Browser: Safari (latest)
OS: macOS / iOS
Location: Las Vegas, Nevada, United States
The form appears complete and the card details are valid. The issue appears to be the Stripe tax calculation API not resolving for Nevada billing addresses.
Please advise or manually process the credit purchase for my account.
Thank you,
Edry Garcia Ramos
(502) 403-8351
Environment Info
- Platform: darwin
- Terminal: Apple_Terminal
- Version: 2.1.169
- Feedback ID: f173e12a-a7c2-4b91-b61f-161cb363074f
Errors
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