[Bug] Console billing: Tax calculation not resolving in checkout form

Resolved 💬 1 comment Opened Jun 8, 2026 by Edrygr Closed Jun 12, 2026

Bug Description
Subject: Bug Report: Credits Purchase Checkout Stuck — Tax Calculation Not Resolving (Safari) Hi Anthropic Support, I am unable to complete the credits purchase on console.anthropic.com. The checkout form is fully filled in but the 'Buy $5 of credits' button remains inactive because the tax calculation never resolves — it stays at '$--' indefinitely. Account email: edrygarciaramos@gmail.com Steps to reproduce: 1. Go to console.anthropic.com → billing → Buy credits 2. Select $5 amount 3. Fill in full billing address (Las Vegas, NV 89142, United States) 4. Enter valid credit card details (Mastercard) 5. Enter email and mobile number 6. Check 'My shipping address is the same as my billing address' 7. Estimated tax shows '$--' and Total due shows '$--' 8. 'Buy $5 of credits' button is grayed out and unclickable Troubleshooting already attempted: - Unchecked and rechecked the billing address checkbox - Scrolled and changed focus on the form - Waited 30+ seconds - Changed credit amount from $5 to $20 and back - Logged out and logged back in - Tried in Safari (current browser) - Tried incognito/private window - Cleared cookies and cache Browser: Safari (latest) OS: macOS / iOS Location: Las Vegas, Nevada, United States The form appears complete and the card details are valid. The issue appears to be the Stripe tax calculation API not resolving for Nevada billing addresses. Please advise or manually process the credit purchase for my account. Thank you, Edry Garcia Ramos (502) 403-8351

Environment Info

  • Platform: darwin
  • Terminal: Apple_Terminal
  • Version: 2.1.169
  • Feedback ID: f173e12a-a7c2-4b91-b61f-161cb363074f

Errors

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