[BUG] desktop app shows the pricing page despite having an active Pro subscription.

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

I've updated the app, and the pricing page still appears despite my active Pro subscription. This points to a persistent authentication bug that the standard fixes aren't resolving.
Your desktop app version (1.9659.4)
macOS version
I have an active Pro subscription through May 2027
Invoice number NFJHOLS5-0004
Receipt number 2086-8882-3195
Date paid May 1, 2026
The pricing page appears every time I open the app
All troubleshooting steps I 've tried (sign out/in, /logout, token removal, fresh download)

Super Frustrating ~ I have spent 2.5 hours trying my best

What Should Happen?

Pro Claude is missing the Cowork tab
Code is not available

Error Messages/Logs

Steps to Reproduce

Open Claude desktop app (version 1.9659.4) on macOS
Sign in with Pro account ([shari.viktoriadeann@gmail.com](mailto:shari.viktoriadeann@gmail.com))
App redirects to pricing page instead of authenticated interface
Issue persists after sign out/in, /logout command, token removal, and fresh download

Receipt-2086-8882-3195 (1).pdf

active Pro subscription through May 2027

Claude Model

Sonnet (default)

Is this a regression?

No, this never worked

Last Working Version

_No response_

Claude Code Version

1.9659.4

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

<img width="584" height="1352" alt="Image" src="https://github.com/user-attachments/assets/67813520-562d-48e5-bb7e-0bc09c73c1ff" />
<img width="2472" height="1504" alt="Image" src="https://github.com/user-attachments/assets/ec21fe26-e0e6-4e91-a5bf-d31b2d721d08" />
<img width="712" height="740" alt="Image" src="https://github.com/user-attachments/assets/0b960380-f97f-4f8f-a023-966de4b2856c" />
<img width="2288" height="1502" alt="Image" src="https://github.com/user-attachments/assets/b06dc219-349b-46bd-9981-ee177069fb24" />
<img width="1860" height="1196" alt="Image" src="https://github.com/user-attachments/assets/63963d59-0396-49e3-840d-55b9c320bb67" />