[BUG] Yearly Pro subscription demoted to Free (losing Claude Code access)

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Yesterday, on launching Claude Code (command line) it told me I wasn't logged in. This has happened before but usually going through the option 'Claude account with subscription' gets everything working again.

But as of yesterday it claims I only have a Free subscription, not Pro. I've been using Pro constantly since February when I paid for a 12 month (£180.00) subscription.

I've tried various combinations of logging out and logging in and nothing is resolving it. The UI at https://claude.ai/ is currently showing my plan as 'Free plan' which is wrong. Likewise in 'Settings' | 'Billing'.

I've used the 'Get Help' | Fin messager to raise the issue. As soon as I described the issue I got this response from Fin: "This requires investigation by our human customer support team. Your issue is being handed over to them now."

After that, the messager just stopped responding to further messages / questions. (Ironic, that Anthropic's own support chatbot is ghosting paying customers.) There appears to be no way to clear the chat, or to start a new one. I got no case number, nor did I get a confirmation email to indicate that any problem has actually been logged. Since the chatbot went silent, then, I've had no further communication or acknowledgement.

I have zero confidence that anyone is actually looking at this or that it has even been passed on.

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Aside: This is on top of finding, over about the last two weeks, that Claude Code regularly wedges with CPU maxed out, if the session is left open, even if not doing anything. Note that I'm not trying to raise a second issue in this ticket re it wedging, but just noting the aggravation of increasing and compounding issues.

What Should Happen?

I should be on a Pro account, like I paid for.

Error Messages/Logs

Steps to Reproduce

Log out and log in.
Fails to recognize that my account is Pro.

Claude Model

Sonnet (default)

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

2.1.159

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

_No response_