[BUG] Claude desktop is not recognizing my pro account

Resolved 💬 1 comment Opened May 20, 2026 by emilymiron1-byte Closed Jun 19, 2026

Preflight Checklist

  • [x] I have searched existing issues and this hasn't been reported yet
  • [x] This is a single bug report (please file separate reports for different bugs)
  • [x] I am using the latest version of Claude Code

What's Wrong?

I downloaded claude for desktop so I can try cowork and even though I am logged into my account it just takes me to the sign up page and won't recogize my pro plan. it'a active and i've done all the troubleshooting. there is no option anywhere to login.

<img width="858" height="560" alt="Image" src="https://github.com/user-attachments/assets/b5b7f3ad-c5a8-462b-a55e-4350e8c071b2" />

<img width="1163" height="748" alt="Image" src="https://github.com/user-attachments/assets/3254f570-3e4a-4e60-9aaf-d4c022f75c4f" />

What Should Happen?

It should give me the option to sign in or should take me to a different screen that has the buttons on the top.

Error Messages/Logs

Steps to Reproduce

download desktop version, open it.

Claude Model

Sonnet (default)

Is this a regression?

I don't know

Last Working Version

_No response_

Claude Code Version

i don't know what this is

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

_No response_

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