[CLAUDE COWORK AND CHAT] RATE LIMITS ERROR

Preflight Checklist

• [x] I have searched existing issues for similar behavior reports
• [x] This report does NOT contain sensitive information (API keys, passwords, etc.)

Type of Behavior Issue

Claude refused a reasonable request

What You Asked Claude to Do

I am a Claude Max subscriber. I wrote to Anthropic to report a recurring technical error that has blocked my access to the service twice in the past two days.

On my first day back after a three-day absence from Cowork, I worked for approximately one hour before receiving a rate limit error. That was not possible given my plan and my usage.

Today, I used both Cowork and Chat on and off for approximately three hours - less than my typical session - and received the same error again. I work only with .md files. I do not mix topics within a single thread. My usage patterns have not changed.

I was blocked from both unless I purchased more tokens.

I submitted an in-app error report both times. Neither resolved the issue or restored my access.

I think this is a documented bug. GitHub issues #37856, #41788, and #41212 describe the identical pattern: Max plan subscribers receiving rate limit errors with usage counters showing well below their allocated quota. The enforcement logic is misfiring against actual usage.

I am paying for Max tier access. Losing working hours twice in two days to a confirmed bug - with no path to restore access and no human support available - is not acceptable.

I requested:

1. Confirmation that this is a known issue on my account
2. Restoration of any lost session time
3. A timeline for the fix
4. A human response - not an AI-generated reply

I also asked to treat this as a formal complaint.

What Claude Actually Did

Claude did not fix the issue.

Expected Behavior

I expected Claude to fix the issue.

Files Affected

NA

Permission Mode

Accept Edits was ON (auto-accepting changes)

Can You Reproduce This?

Yes, every time with the same prompt

Steps to Reproduce

NA

Claude Model

Sonnet

Relevant Conversation

Impact

Critical - Data loss or corrupted project

Claude Code Version

NA I am not using Claude Code

Platform

Anthropic API

Additional Context

_No response_