[BUG] Windows CLI: subscriptionType: max but interactive session fails with "Your organization does not have access to Claude"

Resolved 💬 3 comments Opened Apr 25, 2026 by 6Diggz Closed May 29, 2026

Preflight Checklist

  • [x] I have searched existing issues and this hasn't been reported yet
  • [x] This is a single bug report (please file separate reports for different bugs)
  • [x] I am using the latest version of Claude Code

What's Wrong?

Claude Code on Windows does not recognize an active Claude Max subscription billed through iOS. Login succeeds and claude auth status reports subscriptionType: max, but the interactive CLI fails with:

Your organization does not have access to Claude. Please login again or contact your administrator.

This appears to be the same entitlement-recognition mismatch reported in #46847 (macOS) and likely the same root cause as my earlier report #52955 which has not received a response.
OS: Windows 11 (Build 26200.8037)
Claude Code version: 2.1.119
Auth method: claude.ai (firstParty)
Subscription: Max, billed through iOS App Store
Account email matches Apple ID email
ANTHROPIC_API_KEY is not set

claude auth status output (redacted):
json{
"loggedIn": true,
"authMethod": "claude.ai",
"apiProvider": "firstParty",
"email": "[redacted]",
"orgId": "[redacted]",
"orgName": "[redacted]'s Organization",
"subscriptionType": "max"
}

<img width="862" height="249" alt="Image" src="https://github.com/user-attachments/assets/5a939fa1-bb85-46b7-9fdb-791c177950e2" />

What Should Happen?

With subscriptionType: max and loggedIn: true, the interactive CLI should grant Claude Code access.
Actual
CLI rejects access at the org/entitlement layer despite a valid Max subscription.
What I have already tried

claude logout then claude login (multiple times)
Restore Purchases in iOS app
Confirmed Apple ID email matches Claude account email
Confirmed ANTHROPIC_API_KEY is unset
Verified the Max subscription is active in Apple subscriptions

Error Messages/Logs

Your organization does not have access to Claude. Please login again or contact your administrator.

Steps to Reproduce

Subscribe to Claude Pro via web (claude.ai).
Hit usage cap before billing period ends.
Subscribe to Max plan via iOS App Store on the same account.
Web subscription attempts auto-renewal in parallel and fails.
Run claude login on Windows, authenticate via claude.ai.
Run claude auth status — confirms subscriptionType: max.
Run claude to start an interactive session.
CLI returns: "Your organization does not have access to Claude. Please login again or contact your administrator."

Claude Model

None

Is this a regression?

I don't know

Last Working Version

_No response_

Claude Code Version

2.1.119

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Windows Terminal

Additional Information

<img width="862" height="249" alt="Image" src="https://github.com/user-attachments/assets/f38c8d29-4c72-4601-8512-7ef882d4c1ce" />

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