[BUG] Max plan usage at 100% with zero requests — claude.ai (not Claude Code)

Preflight Checklist @claude

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

My Max plan hit 100% usage with zero requests sent. Yesterday (April 11), usage jumped to 100% without any interaction. This morning, a single “hello” consumed ~1% and I hit the limit in under 5 minutes. I’m using claude.ai web/mobile only — NOT Claude Code. I have multiple connectors (Supabase, Netlify, Gmail, Google Calendar, Figma, Canva) and a Project with ~40 knowledge files. The system context appears to consume the entire quota before any user interaction. Support chatbot gave a generic response and closed without escalation.

What Should Happen?

Usage should not reach 100% with zero user requests. A single “hello” should consume a negligible fraction of quota. Max plan subscribers should have access to human support for billing anomalies.

Steps to Reproduce

1. Have a Max plan with multiple connectors enabled (Supabase, Netlify, Gmail, etc.)
2. Have a Project with ~40 knowledge files
3. Do NOT send any message
4. Observe usage meter reaching 100%
5. After reset, send “hello” — observe ~1% consumed per message
6. Limit reached within 5 minutes

Error Messages/Logs

“Claude AI usage limit reached, please try again after [time]”

Steps to Reproduce

1. Have a Max plan with multiple connectors enabled (Supabase, Netlify, Gmail, etc.)
2. Have a Project with ~40 knowledge files
3. Do NOT send any message
4. Observe usage meter reaching 100%
5. After reset, send “hello” — observe ~1% consumed per message
6. Limit reached within 5 minutes

Claude Model

None

Is this a regression?

No, this never worked

Last Working Version

_No response_

Claude Code Version

Claude web

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

This is a claude.ai billing issue, NOT a Claude Code bug. Filing here because support chat (Fin AI Agent) gave automated responses and no escalation path exists. Related: #38335, #41930, #41788, #38029, #16157.

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