[BUG] Your account does not have access to Claude Code. Please run /login.

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Claude Code allows login successfully but immediately shows "Your account
does not have access to Claude Code. Please run /login." the moment any
message is typed (e.g. "hello"). The issue is NOT with the login flow
itself — authentication completes without error — but Claude Code refuses
to process any input afterward despite a valid active Max 20 subscription.

This has been ongoing for 3 days with zero ability to use the product.
I have paid $250 for this subscription and Claude Code is completely
non-functional.

What Should Happen?

After successfully logging in with a valid Max 20 subscription, Claude Code
should accept and respond to messages normally.

<img width="852" height="272" alt="Image" src="https://github.com/user-attachments/assets/5596b55e-910a-408e-a0f1-6076acc52c1a" />

Error Messages/Logs

"Your account does not have access to Claude Code. Please run /login."

This appears immediately after typing any message, even though login 
completed successfully.

Steps to Reproduce

1. Open terminal on macOS (zsh)
2. Run: claude
3. Run: /login — completes successfully, account is recognized
4. Type any message e.g. "hello"
5. Error appears: "Your account does not have access to Claude Code.

Please run /login."

1. Issue repeats on every message regardless of how many times you

re-login

Claude Model

Opus

Is this a regression?

I don't know

Last Working Version

_No response_

Claude Code Version

2.1.97 (Claude Code)

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

This is a CRITICAL blocker. I have been unable to use Claude Code for
3 full days despite paying $250 for the Max 20 subscription.

Full troubleshooting steps attempted — none resolved the issue:

1. Ran /login repeatedly — login succeeds but error appears on first

message every time

1. Disconnected account via Claude desktop app (Settings > Account >

Disconnect) and re-authenticated — issue persists

1. Uninstalled Claude Code completely

1. Cleared all cache and local Claude data (~/.claude removed)

1. Reinstalled Claude Code fresh

1. Attempted npm reinstall — encountered EACCES permission error on

/usr/local/lib/node_modules/@anthropic-ai

1. Attempted reinstall with sudo privileges

1. Confirmed billing is in good standing — no overdue invoices,

payment of $250 confirmed

1. PURCHASED A BRAND NEW LAPTOP, set it up fresh, installed Claude

Code from scratch — exact same error persists on a machine that
has never had Claude Code installed before

1. Claude.ai web and Claude desktop app work normally on the same

account — this is 100% isolated to Claude Code

The fact that this reproduces on a brand new machine rules out any
local environment or configuration issue. This is definitively a
server-side subscription validation bug on Anthropic's end.

This issue has been open since March 4 (#30854) with no official fix
or response from Anthropic. Given the number of affected users and
the severity of the impact, this requires immediate escalation.
Customers are paying for a product they cannot use.