[BUG] Desktop app UI freezes on permission prompt — Windows, requires force close
Resolved 💬 4 comments Opened Apr 8, 2026 by g-carmichael Closed May 21, 2026
- [x] Searched existing issues
- [x] Single bug report
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Bug
Claude Desktop (Code tab) freezes completely when a tool permission prompt appears. UI renders but accepts no input — keyboard and mouse both dead. Only recovery is killing the process.
Affects 2 users in our office. CLI works fine on the same machines.
Repro
- Open Claude Desktop on Windows 11
- Trigger any tool permission prompt
- UI locks
More consistent at smaller window sizes, but also occurs maximised.
Environment
- Windows 11, latest Claude Desktop
- 100% display scaling
- Tested on ultrawide (3440×1440) and laptop displays — freezes on both
- Multi-monitor extended setup
Ruled Out
ELECTRON_DISABLE_GPU=1— no effect- Disabling Windows notifications — no effect (this fixed identical Electron freezes we had with Cursor and Slack)
- Maximising window — reduces frequency, doesn't eliminate
- Display scaling / app zoom — both at defaults
Key Signal
- CLI handles the same permission prompts fine — bug is in the Electron rendering layer, not permission logic
- Same office, same Electron freeze pattern in Cursor and Slack — those were fixed by disabling notifications. Claude's permission dialog triggers the same bug through a different path, so that workaround doesn't apply
- Possibly related: electron/electron#10182, electron/electron#7401
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